Four puppies are born at the North Pole to Santa Paws and Mrs. Paws. As they grow up, they cause a commotion in Santa's Workshop and decide to venture away from the North Pole to show their parents, as well as Santa and Mrs. Claus (Cheryl Ladd) how they can help.
Mrs. Claus also goes on a journey of her own, where she meets a little girl named Sarah (Kaitlyn Maher) who sings on the radio in memory of her mother. Her brother (Josh Feldman), still unhappy about their mother's death, casts a gloom over Christmas when he wishes Christmas would go away forever.
The pups, with the help of a magic crystal, grant the boy's wish before they even hear it, then realize what they've done. The whole town gets gloomy and mean and the pups, with help from Mrs. Claus and an elf named Eli (Danny Woodburn) have to find a way to reverse the wish.