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User rating: 2.99 38 votes and 35 reviews | Rate Theatre

1680 Richmond St., London, ON N6G 3Y9

519-673-4125 | View Map


2.99 / 5

User rating: 2.99

Based on 38 votes and 35 reviews



  • General Experience User rating: 2.94736842105263
  • Concession User rating: 2.8
  • Cleanliness User rating: 2.94444444444444
  • Theatre Presentation User rating: 2.89189189189189
  • Customer Service User rating: 3.38235294117647

 

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Theatre Reviews

Showing 1 to 10 of 35

Tickets booking

September 20, 2023

I try to book tickets for last night show and on line it looked like there was no tickets available and we booked very end corner seats and we could not really enjoy the show Now the best part is later we found that the theater management had booked it and hold it so an outside when looks think that the show is very good. And as customer we are being scammed by fake booking. But the theater is empty with less than 15 people and you had to pay for corner seat when most of the seats are empty. Why the management do like this. This is theft!

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Filthy theatre,Smells like a zoo

July 28, 2023

This place needs a deep clean, or a minimum a vacuum cleaner. I suspect the owners are letting it decline to the point where there is a business case to tear it down and build a new theatre. It’s been the same since the 90’s I thought attention to cleanliness would be an easy way to attract the public back to movie theatres.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible Experience

March 08, 2020

Will never step foot into this location again. (silver city masonville london ontario) . Management is pompous and power hungry. The theatre we were in had less then 10 people in it to no surprise.. Also, definitely do not book your child's birthday party here. Landmark is the way to go.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0

NEEDS MAJOR UPGRADE AND STAFF TRAINING

January 26, 2020

Recent weekend visit , of course not 1 live staff to sell tickets , long lineups to obtain tickets and choose seats , But 3 of the robotic Kiosks were not working , A white paper saying out of order . the concession stand for drinks and popcorn was equally busy lobby is very dark and dated , So we left in disgust as when we finally got to a kiosk that worked ,,, the only seats were in first row or a few seats but not together !

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Lion King

July 26, 2019

This was the best movie ever and the workers were awesome took my granddaughter to the bathroom for me as I had a issue with my leg and the place was the cleanest, FOOD WAS READY AND TASTED GREAT

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Allowing trash movies like Unplanned will ensure me and my family will never attend this theatre again.

July 13, 2019

No one has the right to tell a person what to do with their own bodies. Interested in saving babies go adopt one of the millions out there.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

London

April 26, 2019

Thoroughly enjoyable atmosphere. Great place to see a movie and excellent service.

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Both the movies & concessions are overpriced.

January 04, 2019

Especially for seniors.Popcorn tastes stale.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

WASHROOMS

November 07, 2018

for some reason the bathrooms are always looking DIRTY and UN KEPT. I have been to the show both in the afternoon and evening and the washrooms SEEM to be in this state. Is the health inspector okaying the cleanliness in this theatre? Please let me know, if the bathrooms will have attention before i visit again Thanks Barb Firth

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

TERRIBLE MOVIE SELECTIONS

January 12, 2018

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0
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