Thank you for rating this theatre!
Read your review below. Ratings will be added after 24 hours.
170 Schoolhouse St., Coquitlam, BC V3K 4X9
3.19 / 5
Based on 18 votes and 16 reviews
Please rate this theatre
Showing 1 to 10 of 16
Worst cineplex I’ve ever been too!
June 26, 2022
NEVER GO TO THIS CINEPLEX!!! Absolutely terrible customer service, Rude impatient staff, false advertising, incorrect signs and atrocious parking. As soon as I walked in to get my tickets at the self operating ticket machine it glitches and doesn’t accept the cineplex card. So I had to talk to the ticket person who was extremely rude and dismissive not wanting to deal with me. The Ticket person was angry that she had to talk to me and harshly insisted that I use the machine so she didn’t have to do her job as the cashier. Eventually the ticket person begrudgingly let me buy tickets after I explained that the machines were not working. I shouldn’t need to explain myself just to buy tickets or get customer service. It took a while to get my tickets even though there was no one in line because staff was really dismissive not wanting to help. A lot of the staff seemed upset and kind of impatient feeling like they wanted to leave work as soon as possible instead of giving good service. The cineplex parking in also terrible with false signs or just lazy staff. The underground parking for the cineplex has a sign saying the parkade closes at 2am but they closed it earlier which trapped cars inside the parkade with no way out. If there’s a sign saying the Parkade is open until 2 AM the parking should be open until 2 AM. Staff should not lock up the Parkade when it’s supposed to still be open to customers especially when they’re still cars inside! Parkade was also full of garbage. The only good thing about this Cineplex is the cleaning crew that comes after the Cineplex closes and they don’t even work for the Cineplex they’re an outside company that comes to clean. The cleaning crew was extremely friendly and helpful unlike the cineplex which was terrible. Worst cineplex I’ve ever been too!
December 03, 2019
November 12, 2019
As part of paying the extra cost of seeing a movie in the AVX theatre, customers have always been able to select their own seats. This has always been the case until last night: I purchased a ticket to see DOCTOR SLEEP in the AVX theatre and the employee behind the counter hastily printed my ticket and that was it. I asked the young man about seat selection for Ultra AVX, and his reply was “not for this movie!” When the movie started, the theatre was less than a quarter full so this explanation made no sense. When I was at the ticket counter, the line up was quite long so I can only assume this employee that told me “not for this movie” was impatient and did not want to spend the extra 15 seconds with me while I selected my seat. Poor customer service - very disappointing!
April 22, 2019
November 12, 2018
We were at the show on Sunday Nov 11 3:15 VIP. After the show I went to the women's washroom I was shock how dirty it was. 3 plugged stalls including the wheel chair one, no towel paper in 5 stalls, no hand towels, the garbage cans were overflowing onto the floor and the floor was wet. This is totally unexceptable for a theatre your size. When you are charging $50.00 a couple for VIP I do expect more. I had to tell the 2 people at the booth for the VIP to get someone into the washroom and clean it up. Hopefully this didn't fall on deaf ear. Like I said the was totally unexceptable. Your staff should be checking he washroom at least every 2 to 3 hours it is not rocket science. Thank you and I hope to hear from someone regarding this! Mrs. Elaine Morwood 604 939-1813
June 19, 2017
We got kicked out of our seats that I purchased and should've been watching the movie in my seats. Another person came in and said I was in the wrong seats when i was right I had J1&2!! and not K1 &2!!! We were there first. This should've been handled differently. No more going out to the movies now.
Our neighborhood theatre is awesome !!
December 27, 2016
Good service and good popcorn parking is So so , washrooms could use some air fresheners and you need to sell bubble tea or Tim Hortons
July 15, 2016
The ladies' washrooms smell strongly of urine. This has been an ongoing issue for at least two years. I can't imagine the mens' smell any better. Maybe the washrooms need to have the tile floors replaced with sometching that doesn't soak up the stench?
Clean theatre - but only on the inside
July 11, 2016
We go to movies frequently at this theatre and the parking lot continues to be an awful mess. The garbage cans were overflowing and spilling trash the last 4 times we have been there- there are cigarette butts everywhere on the concourse close to the entrance and it's just dirty outside and not maintained- grass and weeds growing in cracks in the pavements as well. Inside it appears clean and well maintained with good service. They do need a bankers line for concession (as they do for ticket purchases) to ensure fairness in serving customers concession food as its a bit of a free for all with the lineups there.
May 29, 2016
Dropped off our 13 son and his 2 14 year old friends at a movie rated pg on the cineplex and silvercity coquitlam websites (xmen). They called to say it was rated 14a at the theatre now and they needed an adult to accompany them as they didn't have id. My husband went down and bought a ticket so they could see the show. The wanna-be cop checking tickets told my husband he had to go stand with the boys while they bought popcorn as they weren't allowed to stand by themselves - are you kidding me? They are 13 and 14 year old boys who can't buy popcorn on their own? Very disappointed from the very start of this - and not the first time we've encountered something like this there.