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User rating: 3.83 55 votes and 38 reviews | Rate Theatre

1025 The Queensway, Toronto, ON M8Z 6C7

416-503-0424 | View Map


3.83 / 5

User rating: 3.83

Based on 55 votes and 38 reviews



  • General Experience User rating: 3.90909090909091
  • Concession User rating: 3.80434782608696
  • Cleanliness User rating: 3.83333333333333
  • Theatre Presentation User rating: 4.0625
  • Customer Service User rating: 3.52083333333333

 

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Theatre Reviews

Showing 21 to 30 of 38

Skip the popcorn

October 31, 2014

buy a small bag of popcorn, cuz it's the worst, not that's there's much choice to go any where else. VIP tickets at $25 is tough to take, with a couple of drinks and snacks in the VIP it's a $150 night..... That's about the cost of my cable bill for a month.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

A great experience!

September 02, 2014

Overall a very enjoyable experience. It is quite nice having a restaurant like experience while watching the movie. The drinks are phenomenal. They could improve in the food delivery customer service as sometimes they do get ppl mixed up. Overall very good

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Very Busy.. Bad Parking

June 30, 2013

This place is rammed with people. You can spend a considerable time trying to find parking on busy nights. Good presentations, but with the volume of people going through could use some "cleaning" time. Typical Cineplex concessions, big combos, big prices!.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Manager VIP

June 11, 2018

Terrible to deal with me and my friend complained about the food and he did not even care his appearance and mannerism was terrible. they need to maybe look at the service in VIP for the price you pay.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Less time play and less advertising

January 20, 2018

How many people react to the 25 minutes of advertising as a bore. The worst part is time play. Why is it to please 25 people in the room playing, do you irritate the few hundreds that are sitting there captive. Do you believe irritating people with forced adds will result in positive sales

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

VIP movie choices poor

February 14, 2017

I really enjoy the movie experience the VIP offers but I am trying to understand their choices of VIP movies lately. When the VIP experience only allows guests over 18, why they are showing the Lego Batman movie, Split and Fifty Shades is perplexing. I would think these movies would be more for the under 18 demographic. This is not the first time I have noticed this. Very disappointing.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Busy Night

February 06, 2014

Tough place to be on a busy Saturday. Crowds & the noise can be a bit much. Drop the family off at the door & pray you find a parking place.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Bad service by a service manager

June 02, 2014

Going to the movies I don't expect much service anyways, however the service manager named Tenzin T. made me realize what poor customer service looks like at a movie theatre. We asked for her help with our Scene rewards program, and instead of at least trying to be helpful she presented an offensive attitude, including hand gestures towards us. She also said "why do I have to apologize to you" when we asked if she could apologize for her disservice, via two of her colleagues. Again, I don't expect great customer service as I'm only there to watch the movie, but she truly dropped the bomb.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

VIP movie choices suck

October 27, 2017

We only go to VIP movies but for the past year there is barely anything to watch - 5 theatres with 4 catering to the 29 and under crowd, pair that with a "Sports Bar with really bad music" - I suppose you really don't want my money.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

3D Movies

July 09, 2014

My 2 friends and I have been going to Queensway for years, at least twice a month and sometimes more depending on what is playing. However, for the last several months, you have been pushing the 3D version of movies so much, by scheduling the 2D at the most inconvenient times, that we may only go once a month (and often not at all). I know that the extra $3 you charge is a great cash grab, but you have also lost the revenue from 3 guys who buy popcorn and drinks on movie night.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3
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