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User rating: 3.20 32 votes and 23 reviews | Rate Theatre

3555 Hwy. 7 W, Vaughan, ON L4L 6B1

905-851-1001 | View Map


3.20 / 5

User rating: 3.20

Based on 32 votes and 23 reviews



  • General Experience User rating: 3.03125
  • Concession User rating: 3.39285714285714
  • Cleanliness User rating: 3.03448275862069
  • Theatre Presentation User rating: 3.27586206896552
  • Customer Service User rating: 3.24137931034483

 

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Theatre Reviews

Showing 1 to 10 of 23

Changing theatre times

December 22, 2024

On Dec 21, Gladiator was listed at 1:10pm... now on Dec 22, Gladiator is listed at 3:20pm... and the q:10pm is gone... WTF!!!

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

My favourite place to watch movies

June 01, 2023

Great spaceous auditoriums, fast service with ticket, courteous staff. Love this place all year round.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Customer service was bad

September 30, 2022

Customer service was bad. I asked the girl to fill the popcorn to the top and she said no dont know why honestly I'll never go BACK!!!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

March 14, 2020

A great movie theater test MK

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Watched Unplanned (2019)...such a good movie!

July 18, 2019

Thank you for showing Unplanned (2019). We were skeptical about your commitment to showing this movie, but you did the right thing. It's an amazing film, and this location is amazing too: very clean & organized, and there wasn't a ton of ads before the movie started. I highly recommended your theaters to family and friends.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

So thankful they showed Unplanned!

July 18, 2019

Thank you for showing Unplanned (2019). It's an amazing movie, really well done, and serves a high calling. Thank you for standing up for free speech.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Amazing customer service and amazing concession workers!

May 24, 2019

Other than the Box office line moving really slow, it was a great experience. My 9 year old son dropped his popcorn and the popcorn works generously gave us a new one without me even asking! Theaters were very clean!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

April 02, 2019

came to see movie once and they just did not play it as advertised ??

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Worst movie experience ever

September 05, 2018

Customer service was ok but there ends the positive vibe of the place. The theatres stink of pee and are filthy with leftover food strewn from the previous show. When we approached the manager to request a theatre change she was quite rude and in a sore attempt to placate us offered us passes. Also, the outtakes had flies all over the food- so much so that the person at the counter was swatting at them as he asked for our order. Will never go back there. Ever !!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Handicap /Health +Safety Concerns!

April 14, 2018

Run down building inside -leaky roof, dirty slippery theatre aisles, wet seats, garbage left lying around. Uncomfortable and dangerous, especially if you have a health condition. I have a bad back and legs and could not safely leave until lights came back on over 2 hours later, was stuck in cold wet seat. Nobody even checked up on us during storm! Quite a downpour -inside the 3D theatre! A little too "real" for me! Security/ box office staff seriously lack proper resources, and training. Angry patrons, including ourselves, were refused a complete refund afterwards. Then they walked away, tried to ignore us. Very sad situation. Expensive but not a fun place, now fallen on very bad times! Public health should investigate! Meanwhile -Avoid!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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