Thank you for rating this theatre!

User rating: 2.54 16 votes and 14 reviews | Rate Theatre

501 1st Ave. SW, Lethbridge, AB T1J OA1

403-329-0002 | View Map


2.54 / 5

User rating: 2.54

Based on 16 votes and 14 reviews



  • General Experience User rating: 2.3125
  • Concession User rating: 2.26666666666667
  • Cleanliness User rating: 2.66666666666667
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.46666666666667

 

Please rate this theatre

  • General Experience *

  • Concession

  • Cleanliness

  • Theatre Presentation

  • Customer Service


Type the code:




Theatre Reviews

Showing 11 to 14 of 14

50$ gets one a minimally pleasurable experience

June 03, 2014

First of all, the front end concession members are not trained accordingly. It took me 20 minutes to get through a 4 person line. That's 5 minutes per customer, and 2 of 4 did not even get popcorn! That's just ridiculous. Secondly, ciniplex recently pulled their free refill on large popcorn. If a person is paying 10$ per movie, and AT LEAST 20$ on popcorn - which works out to be 10$ for a pop and 10$ for a popcorn- a free refill should be allowed. After all, a refill costs the company a minimal 30 cents. To boot, their smallest theatre air conditioning is not working, and to pay 13$ for a 3D movie, you'd think you could get a nice cool, non-stuffy and stinky experience. This goes to show that this company does not value their customers, because if they did - they would at least give a refill on a large 7$ pop or maybe opt out on using a theatre with no air flow. This company is a complete money grab and I would rather drive to Calgary to enjoy a movie than go to this ridiculously money hungry company.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

paying an extra $4-$5 to get my popcorn nice and buttery :(

January 27, 2014

Customer service sucked!! But luv the yogurt...as I was watching my movie I was wondering why I kept hearing loudness of a crowd & although I hate getting up to go to the washroom while watching a movie that you just paid $50-60 for two to get access & food & drinks...when u gotta go u gotta go...the doors to the theater I was in never got closed that is horrible customer service considering how much we pay to get the theater experience :( two thumbs down ...next time I'll be patient & wait till movie goes to movie mill

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Poor Service

December 07, 2013

Staff at this theatre are consistently rude. Management staff seem to be a part of the problem as well. Service at the concession is exceptionally slow, and the lines are usually nuts.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

worst ! popcorn ever...

December 06, 2013

popcorn tastes like rubber. and charging for an extra 1/2 tsp of butter is thievery !.... the staff need to be taught to hurry up with helping the patrons.. the line ups are extraordinarily slow

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2
Change Location
* required!
* required!
Type the code: