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300 Lakeshore Dr., North Bay, ON P1A 3V2
2.85 / 5
Based on 22 votes and 22 reviews
Please rate this theatre
Showing 1 to 10 of 22
Terrible customer experience
November 30, 2022
I purchased a large amount of tokens some time ago for my grandson and his friends to use in the arcade on his birthday yesterday. We were to play in the arcade for an hour before the show. We were informed the tokens were cancelled and replaced with a card. No signs or notice in advance on your website to alert your customers. The manager could have easily made this right and offered a free ticket or drinks etc. Very poor customer service on an 11yr old"s birthday. Certainly started the birthday party off on a sour note and disappointed the kids. I work at a bank where customer is a priority. We will not be making a large purchase of gift cards for the Santa fund this year from Galaxy.
DON'T WASTE YOUR MONEY HERE!!
March 29, 2022
This place discriminates against women and small children. They will take your money and then proceed to tell you that you are not welcome there. Apartheid ended in South Africa back in the late 90's, early 2000's but it is alive and well here in the North Bay of Ontario.
Worst customer service
March 29, 2022
Same on you for your poor customer service. You have employees who show no respect to customers. The employee who kicked out the mom and daughter should be fired. Shame on you
Terrible hope you get shut down
March 17, 2022
Kicked out a mother and child when they ate popcorn you sold them because they didn't put their mask on in between eating. If your terrified of Covid then stay closed. Not a place to take family or spend money. Shame on you
WORST CUSTOMER SERVICE
March 17, 2022
This theater is DISGUSTING! I can't believe you kicked out a woman and her small toddler because she was eating the popcorn THAT YOU SOLD THEM! And to add insult to injury then stole her money refusing to reimburse her for the ticket fees. SHAME ON YOU, and the horrible women that treated her so horrifically
Always a good experience
December 30, 2019
I live in Vancouver but visit North Bay and this cinema at least 3 times a year, for decades. I can't speak for the concession, as I rarely buy stuff there, but I have never once not had a good & professional experience in that theatre. Thank you Galaxy Cinemas!
Where are the good movies???
April 17, 2019
We love going to Galaxy Cinema however, lately the movie selection has been horrific. Children's movies and Horror movies. There are a lot of people in North Bay who would enjoy watching the movies that Cineplex.ca advertises. Current, top movies that are playing in places like Sudbury need to come here. I agree with a previous review. We seriously considered driving to Sudbury last weekend. Please expand your genres. My Scene It card is getting dusty. Help keep our movie lovers in North Bay.
Great staff!! Good value!
March 02, 2019
The staff is always very friendly and helpful!! Prices are decent...for concession.
slowest and most difficult experience to buy tickets, manager too busy for concerns
December 29, 2017
Ticket kiosk hardly ever open, the automated ticket machine doesn't read most scene cards and the only available option is to wait in line concession food line for 30 minutes to buy movie tickets. Very disappointing experience, lost tickets sales since movie was well underway before tickets could be purchased. Poor customer service.
Love the experience of full theatre
September 04, 2017
Had my first HUGE bag of popcorn in years. Enjoyed two movies over a one month period. Saw my first big screen Spider Man movie... delightful. Had not been for a few years but my wife and I tried to go together a few times each year. We also got some free tickets through our local Krown . service which included them in some servicing packages. Sorry I missed Wonder Woman!!! maybe it comes around again?