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Grand Square Cinema

Grand Square

User rating: 3.35 26 votes and 23 reviews | Rate Theatre

5112 51 Avenue, Cold Lake, AB T9M 1P3

(780) 594-3434 | View Map


3.35 / 5

User rating: 3.35

Based on 26 votes and 23 reviews



  • General Experience User rating: 3.34615384615385
  • Concession User rating: 3.42307692307692
  • Cleanliness User rating: 3.07692307692308
  • Theatre Presentation User rating: 3.15384615384615
  • Customer Service User rating: 3.76923076923077

 

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Theatre Reviews

Showing 1 to 10 of 23

New Seats

August 17, 2020

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Good changes coming, thank goodness

January 03, 2020

Seats are outdated and not comfortable. Thank goodness they are due for an upgrade in spring 2020. Good changes that have already happened are better cleaning, online ticket purchases, and debit for purchasing tickets and snacks at the theatre. Washrooms and lobby badly need remodelling as well. Staff is very friendly and helpful.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Nice small town theatre

September 29, 2019

It’s a small town theatres. You can’t expect the same as the city. Staff friendly and the concession was good. Thankful to have a theatre.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Needs a refresh badly

September 10, 2019

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Revamped the whole Team!

May 06, 2019

Ruined our watching experience by coming to us and disturbed in the middle of the movie. They made a mistake on their ends about tickets and got us blamed and humiliated. It's ‘Rude and Unprofessional!’. Gave them more enough change and asked to buy coffee for the the staff so they can all sit together and talk about how they can improve their service. The manager is still young and still lots to learn in the Service Industry. Don’t fire her it’s just a matter of training. Nevertheless, because of the bad experience, we will never go back to this theatre anymore and won't recommend to friends and family.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

May 04, 2019

30 year old seats not very comfortable

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Popcorn was s great

January 04, 2019

Nice theatre, friendly staff

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very Friendly

May 30, 2018

So very very grateful to have a great movie place so close.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Expensive

February 16, 2018

And lack of selections at concession

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Best popcorn in town!

January 19, 2018

Great place to go! Friendly, helpful staff ready to help you! Always love that theater popcorn, and there’s tons of other snacks to choose from too! 10/10 would recommend!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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