Grand Square Cinema

Cold Lake Showtimes

Grand Square Cinema

5112 51 Avenue Cold Lake, AB, T9M 1P3 (780) 594-3434

General Ratings

General Experience

3.2 user rating

Concession

3.2 user rating

Cleanliness

2.9 user rating

Theatre Presentation

3.0 user rating

Customer Service

3.6 user rating

19 Reviews for Grand Square Cinema

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Revamped the whole Team!

Ruined our watching experience by coming to us and disturbed in the middle of the movie. They made a mistake on their ends about tickets and got us blamed and humiliated. It's ‘Rude and Unprofessional!’. Gave them more enough change and asked to buy coffee for the the staff so they can all sit together and talk about how they can improve their service. The manager is still young and still lots to learn in the Service Industry. Don’t fire her it’s just a matter of training. Nevertheless, because of the bad experience, we will never go back to this theatre anymore and won't recommend to friends and family.

Reviewed on: 05/06/2019

Overall Rating

1 user rating
  • General Experience

    1 user rating
  • Concession

    1 user rating
  • Cleanliness

    1 user rating
  • Theatre Presentation

    1 user rating
  • Customer Service

    1 user rating

30 year old seats not very comfortable

Reviewed on: 05/04/2019

Overall Rating

2.8 user rating
  • General Experience

    2 user rating
  • Concession

    3 user rating
  • Cleanliness

    2 user rating
  • Theatre Presentation

    3 user rating
  • Customer Service

    4 user rating

Popcorn was s great

Nice theatre, friendly staff

Reviewed on: 01/04/2019

Overall Rating

4.8 user rating
  • General Experience

    5 user rating
  • Concession

    5 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    5 user rating
  • Customer Service

    5 user rating

Very Friendly

So very very grateful to have a great movie place so close.

Reviewed on: 05/30/2018

Overall Rating

4.2 user rating
  • General Experience

    4 user rating
  • Concession

    4 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    4 user rating
  • Customer Service

    5 user rating

Expensive

And lack of selections at concession

Reviewed on: 02/16/2018

Overall Rating

2.6 user rating
  • General Experience

    3 user rating
  • Concession

    1 user rating
  • Cleanliness

    1 user rating
  • Theatre Presentation

    4 user rating
  • Customer Service

    4 user rating

Best popcorn in town!

Great place to go! Friendly, helpful staff ready to help you! Always love that theater popcorn, and there’s tons of other snacks to choose from too! 10/10 would recommend!

Reviewed on: 01/19/2018

Overall Rating

5 user rating
  • General Experience

    5 user rating
  • Concession

    5 user rating
  • Cleanliness

    5 user rating
  • Theatre Presentation

    5 user rating
  • Customer Service

    5 user rating

Best popcorn ever!!

the seats are uncomfortable. they need better seats.

Reviewed on: 09/08/2017

Overall Rating

4 user rating
  • General Experience

    4 user rating
  • Concession

    4 user rating
  • Cleanliness

    5 user rating
  • Theatre Presentation

    3 user rating
  • Customer Service

    4 user rating

Gross

The theatre is well past its prime. The bathrooms are disgusting and have been for years. Can't expect the kids there to clean them and then serve popcorn. At the concession there are combo prices and separate prices, ie popcorn and pop combo is the same price as separate, what's the point. I only go to that theatre as it is the only one, if you can get past the musty urine smell you will say it is ok.

Reviewed on: 03/23/2017

Overall Rating

1.4 user rating
  • General Experience

    2 user rating
  • Concession

    1 user rating
  • Cleanliness

    1 user rating
  • Theatre Presentation

    1 user rating
  • Customer Service

    2 user rating

Big Experience Small Price

The prices are good the theatre is clean and the service is great !! Really good for family fun or dates or casual hang outs without spending a ton of money

Reviewed on: 02/10/2017

Overall Rating

4.2 user rating
  • General Experience

    4 user rating
  • Concession

    4 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    4 user rating
  • Customer Service

    5 user rating

polite staff, great customer service!

Reviewed on: 01/13/2017

Overall Rating

5 user rating
  • General Experience

    5 user rating
  • Concession

    5 user rating
  • Cleanliness

    5 user rating
  • Theatre Presentation

    5 user rating
  • Customer Service

    5 user rating