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User rating: 3.27 24 votes and 21 reviews | Rate Theatre

5112 51 Avenue, Cold Lake, AB T9M 1P3

(780) 594-3434 | View Map


3.27 / 5

User rating: 3.27

Based on 24 votes and 21 reviews



  • General Experience User rating: 3.25
  • Concession User rating: 3.29166666666667
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.08333333333333
  • Customer Service User rating: 3.70833333333333

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

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Theatre Reviews

Showing 1 to 10 of 21

Nice small town theatre

September 29, 2019

It’s a small town theatres. You can’t expect the same as the city. Staff friendly and the concession was good. Thankful to have a theatre.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Needs a refresh badly

September 10, 2019

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Revamped the whole Team!

May 06, 2019

Ruined our watching experience by coming to us and disturbed in the middle of the movie. They made a mistake on their ends about tickets and got us blamed and humiliated. It's ‘Rude and Unprofessional!’. Gave them more enough change and asked to buy coffee for the the staff so they can all sit together and talk about how they can improve their service. The manager is still young and still lots to learn in the Service Industry. Don’t fire her it’s just a matter of training. Nevertheless, because of the bad experience, we will never go back to this theatre anymore and won't recommend to friends and family.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

May 04, 2019

30 year old seats not very comfortable

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Popcorn was s great

January 04, 2019

Nice theatre, friendly staff

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very Friendly

May 30, 2018

So very very grateful to have a great movie place so close.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Expensive

February 16, 2018

And lack of selections at concession

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Best popcorn in town!

January 19, 2018

Great place to go! Friendly, helpful staff ready to help you! Always love that theater popcorn, and there’s tons of other snacks to choose from too! 10/10 would recommend!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best popcorn ever!!

September 08, 2017

the seats are uncomfortable. they need better seats.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Gross

March 23, 2017

The theatre is well past its prime. The bathrooms are disgusting and have been for years. Can't expect the kids there to clean them and then serve popcorn. At the concession there are combo prices and separate prices, ie popcorn and pop combo is the same price as separate, what's the point. I only go to that theatre as it is the only one, if you can get past the musty urine smell you will say it is ok.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2
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