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User rating: 4.43 28 votes and 25 reviews | Rate Theatre

390-800 Carnarvon St., New Westminster, BC V3M 1G2

604-521-6564 | View Map


4.43 / 5

User rating: 4.43

Based on 28 votes and 25 reviews



  • General Experience User rating: 4.46428571428571
  • Concession User rating: 4.18518518518519
  • Cleanliness User rating: 4.57142857142857
  • Theatre Presentation User rating: 4.5
  • Customer Service User rating: 4.42857142857143

 

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Theatre Reviews

Showing 1 to 10 of 25

Love those recliner seats!

June 27, 2023

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Manager gave us free replacement tickets

October 19, 2020

Went to this theatre on a Monday evening a few weeks ago and found out I had accidentally bought tickets for the previous night. The manager showed up with free tickets for myself and my friend and quickly got us in to the showing that had just started.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Good hiring practices

January 27, 2020

I like them hiring a person with disability (cerebral pasly?) at the admission. His duty is to tear tickets before entrance.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great theater

May 11, 2019

This theater show great movies at great prices!!!!!!!!!!!!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best Theatre Experience

January 11, 2018

I took my nephew to see Jumanji 3D on December 27, 2017 and was totally blown away by the comfy reclining seats, great idea.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

A friendly and comfy place to watch a move! Great Popcorn too

January 09, 2018

This is my go to theatre for movies ever since they changed their seats to these large recliner style seats! No other cinema chain has seats as comfy as these. The only downfall is that they have less seating and accomodates less people due to the larger seats. I do not mind that as they have online reservations for seating. Lastly the popcorn and drinks are refillable, and who would complain about that! Love ya Landmark!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Horrific experience with management

January 02, 2018

We experienced malfunctioning ticketing machines where they froze/we paid for tickets but they didn't print and when asking for assistance were provided with the most sorry excuse for service I have ever seen. I have never been more insulted and disgusted. It is absolutely ridiculous that a staff member in the Customer Service industry and an apparent Theatre Manager are unable to handle a simple customer complaint where a customer is simply frustrated due to ticket machines malfunctioning and lack of assistance from staff but, rather turn it onto the customer that they are at fault. I have been a Manager in the Hospitality industry for over 10 years and would never in a million years treat anyone like the management did.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best lazy boy seating!

September 03, 2017

Great seating -- all lazy boy recliner-type seating. Wide space between seats and next row, allows people to pass your seat without disturbing you. Reserved seating another plus.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Amazing!

August 18, 2017

The theatre is fantastic - the new reclining seats make the experience better than ever!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

New renovations!

May 31, 2017

Theater recently went through an upgrade and now has even bigger comfier chairs that recline with foot rest! Overall improved the experience by a fair amount.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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