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User rating: 3.29 46 votes and 34 reviews | Rate Theatre

300-388 Country Hills Blvd. NE, Calgary, AB T3K 5A6

403-226-8687 | View Map


3.29 / 5

User rating: 3.29

Based on 46 votes and 34 reviews



  • General Experience User rating: 3.10869565217391
  • Concession User rating: 3.13953488372093
  • Cleanliness User rating: 3.29545454545455
  • Theatre Presentation User rating: 3.47727272727273
  • Customer Service User rating: 3.42857142857143

 

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Theatre Reviews

Showing 1 to 10 of 34

Cleanliness: appalling

August 08, 2023

What did I think? I am still reverberating from the shock of just how filthy the flooring was - at least that leading into the various theatres. Obvious, large stains on the carpet, along with a sticky surface. My shoes actually stuck to what must be an accumulation of things spilled and never cleaned. Without being able to inspect our seating, or using the washrooms, I'm guessing they were not exactly sanitary either. The exterior of the theatre complex was also dirty and untidy. Not exactly a welcoming sight. The four of us (family and friends) all thoroughly sanitized on leaving the facility. A real health hazard. It's been several years since I attended a movie at your Country Hills location. You can be sure I will never do so again.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0

Worse Theatre experiment ever with no customer service

January 03, 2023

I have booked a movie tickets for our family during Xmas day (Dec. 25, 2022) to watch Avatar, when we arrived at the theatre, we found the door is locked, with a sticky showing they're closed to do flooding. I have called and left many message for the Theatre to get back to me since Dec. 25, but I still haven't hear back from anyone yet. Nor do I get my refund from my ticket. I continue to contact the Theatre, but still couldn't get through to anyone, and direct the call to voicemail. I decided to visit the Theatre in hoping to get my refund, but I still haven't get my refund and they asked that I wait another week. I requested to speak to the manager, and I am told the manager is busy, and couldn't come speak with. I am very frustrated that I couldn't get a hold of anyone over the phone, and I still can't get my refund after visiting the Theatre, this is the worse experience ever.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Excellent theatre

May 14, 2022

We've been coming to this theatre for a while and have had great experiences everytime. There is only one issue with the IMAX theatre where certain seats have the view partially blocked above the entrance. Overall very comfortable theatre.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

No Single Tickets

August 08, 2021

I went there for the first time tonight and, though my movie was playing in several theatres, each theatre came up the same when I tried to purchase my ticket: not enough seats purchased! Have they NEVER heard of single seat purchases before?

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best beverages on the Planet

May 24, 2019

Convenient location. Diners & Movie. Date Night

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

best seat in town!!!

April 04, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Excellent

November 09, 2018

Comfortable theatre

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Close to HOME!

April 08, 2018

Love the recliners , seldom have trouble getting the showing of my time and date.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

the ultimate best theatre seats ever!!!

October 25, 2017

the ultimate best theatre seats ever!!!!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Good but not the best...

January 02, 2017

Only 2 staff at Guest Services. 22 min wait for tickets to be told I could have chose to get them at the concession...the concession line was 15 min...more staff is probably an idea management needs to think about. Recliner seats are nice but they don't make up for poor staffing.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3
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