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User rating: 3.39 107 votes and 92 reviews | Rate Theatre

75 Consumers Dr., Whitby, ON L1N 9S2

905-665-8942 | View Map


3.39 / 5

User rating: 3.39

Based on 107 votes and 92 reviews



  • General Experience User rating: 3.41121495327103
  • Concession User rating: 3.27083333333333
  • Cleanliness User rating: 3.35714285714286
  • Theatre Presentation User rating: 3.4639175257732
  • Customer Service User rating: 3.44444444444444

 

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Theatre Reviews

Showing 11 to 20 of 92

movies here suck

July 12, 2019

lonnggg many commercials... dirty smelly,, slow,, poor customer service.. avoid..

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

what a dump....

July 11, 2019

Exactly why I prefer to watch movies at home, the place is just filthy and dirty .... grimy fingerprints on everything ... popcorn scraps, wrappers and crap all over the floor ... just gross. Can't judge the customer service, pretty much non existent.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Less for your money and you get to serve yourself Used to be great for family movie but I guess pop and large popcorn got toooo expensive.

June 30, 2019

Less for more and no signs too tell you that there are no refills. This was great feature especially if seeing more than one movie

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Downward spiral with every renovation😞

June 09, 2019

Used to love coming here but their renovations keep unveiling lower standards. First renovations included the bathrooms ; before renivations I didn't have to touch anything. Now I have to touch taps and paper towel dispenser because it won't dispense and the sightlines to the garbage are now obvious making the whole place more messy and unsightly. The latest renovations have us cramming everything in our hands before we get to line upad wait for a cashier. Result, I now have prepopped popcorn that is stale and while I wait in a line up I get people coughing and flicking their hair over my food (umm). The area where people grab their treats is all sticky and dirty; I guess staff don't have time to clean up as they are busy standing around watching to make sure noone leaves with treats they haven't paid for. All in all not a very pleasant or efficient system. And why is it that since the renovations have been completed none of the staff seem to have time to say good evening or wait until you exit the theatre to start cleaning.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst renovation and customer service ever!

June 07, 2019

Been going here for years and usually it is great. Went after their renovations last,week. Looks like a school cafeteria. No one to explain how the new service works. Stale popcorn behind glass doors, no refills on drinks and I purchased the Wednesday twosome pack which states on my ticket,a free popcorn refill yet they refused to give us one saying they changed their policy even though I had paid for it. Worst theatre experience ever. Popcorn was AWFUL. You could tell most people were not liking the changes and the staff said it was not good as well! Can't believe I will now have to drive further to see a movie 😥😥😥

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

a truly great theater!

May 19, 2019

I really like this theater. Feels very well put together and they are also going through renovations to make it better. All the theatres have fully recliner seats which I thought was awesome.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Fabulous renovation

April 08, 2019

Fabulous renovation still ongoing.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Disappointed

March 18, 2019

My friend and I started driving an hour to Landmark because we wanted a different scenery on movie night. We use the movies as a way to get together and hang out. We were there to see Bohemian Rhapsody for the SECOND time. Of we don't have the highest expectations when it comes to great customer service because the entire theatre is run by teenagers. But just note that if you plan to see the late show and order a large popcorn that comes with a free refill, your refill will not be honoured. There are no signs posted, the teenagers don't let you know this, and when you ask them questions they will just shrug at you. And when you contact customer service they will send you a generic reply and then nothing at all. Great customer service Landmark. Instead of spending all this money on renovations, why don't you spend a little extra time with your teenaged staff and teach them how to interact properly with the public, after all that's what customer service is, isn't it? When I drive an hour to see a movie, I do prefer not to be shrugged at when I ask a simple question. I suppose it's no longer worth it although we really did enjoy theatre, but this lack of customer service is not OK. If you are not going to honour something you have posted on your board, you staff needs to tell customers or you need to have a sign posted.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

da bomb dot com!

March 01, 2019

good price, better seats, decent popcorn

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best cinema ever

February 23, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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