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User rating: 3.50 48 votes and 44 reviews | Rate Theatre

130 Century Crossing, Spruce Grove, AB T7X 0C8

780-962-9553 | View Map


3.50 / 5

User rating: 3.50

Based on 48 votes and 44 reviews



  • General Experience User rating: 3.4468085106383
  • Concession User rating: 3.41666666666667
  • Cleanliness User rating: 3.68085106382979
  • Theatre Presentation User rating: 3.62222222222222
  • Customer Service User rating: 3.33333333333333

 

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Theatre Reviews

Showing 41 to 44 of 44

Cannot believe we have been relegated back to small town status

December 28, 2013

I was incredibly happy when our theatre became an Empire Theatre, FINALLY we had first run movies. Now it seems we are blown back to Magic Lantern days, where most every movie is geared towards kids and they stay WAY too long. It's Christmas break and here we are heading into the city to see the really good movies that have come out over Christmas and that are Oscar contenders. We have Stony Plain and Spruce Grove population, along with the surrounding areas to attend this theatre. This is a step backward for this city. I give one star across the board to register my complaint. The theatre is clean, the staff is friendly although not very knowledgeable about what it coming to the theatre. And the concession, well, popcorn is popcorn. I won't be paying $11 for a movie and $13 for concessions unless I am seeing the movies I want to see. It's off to the city for me.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible customer service

December 10, 2013

Complaint Good evening on Dec 1 we went to the Spruce Grove cinema to see the new release of frozen at 12.15pm. We got there at 12pm & wanted to get something to eat since it was lunch time as well. When it was my turn everything what I was going to order was sold out as per the young lady behind the counter Hot dogs & Nachos. I was asking her if she is kidding since the cinema just opened 1 hour ago and it was a Sunday where everyone is going to see a movie with their kids. So I was told that they just had a certain amount exactly 8 hot dogs & about the same amount of nacho boxes prepared and that was it. So I asked for a Manager and this other lady who showed up wasnt able to explain to me either why it was as it was no food. All what she said was sorry that is not what I expected from a Manager to solve a problem. So I had to go to my 5 year old to tell him that he couldnt have something to eat for the next 2 hours Strangely when the movie was finished and we were going to leave I saw Nachos again at the food counter????/Thanks very much for a great day at the movies!!!!! An angry customer

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Love the Staff

September 05, 2013

I love going to the movies in Spruce Grove. The staff are amazing.......

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Love it!

July 16, 2013

I really enjoy going to this theatre! They have all the newest movies and the staff is very friendly. I find the theatre to be fairly clean and the seats are quite comfortable.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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