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User rating: 3.28 50 votes and 41 reviews | Rate Theatre

Woodgrove Shopping Centre, 6631 North Island Highway, Nanaimo, BC V9T 4T7

250-390-5018 | View Map


3.28 / 5

User rating: 3.28

Based on 50 votes and 41 reviews



  • General Experience User rating: 3.32
  • Concession User rating: 3.08510638297872
  • Cleanliness User rating: 3.30612244897959
  • Theatre Presentation User rating: 3.24
  • Customer Service User rating: 3.42857142857143

 

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Theatre Reviews

Showing 1 to 10 of 41

Most uncomfortable seating ever... 😫

August 04, 2023

Seriously have had to leave early twice from movies due to the incredibly uncomfortable seats. The theatre may be a bit less costly than Galaxy but the difference in comfort is unreal. I get so upset when top box office shows are at this theatre instead of Galaxy. On the mainland Landmark Cinemas is top notch. Come on Nanaimo, time to invest in your theatre and give your customers an experience worth coming back for.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Filthy

April 08, 2023

I can’t get over how dirty and terrible the theatre was the last time I went (April 2023). Thé theatre itself was smelly and the floors were disgusting. Pieces of popcorn was everywhere - in the hallway, in the lobby, etc. The front door was smashed and litter was outside. It was just so disgusting. I need a 7 hour shower now.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Outdated and rude staff

July 14, 2022

This theatre needs some serious updates. And the one girl we always seem to get at the concession stand is incredibly rude and snooty.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Needs more improvement for sure

June 07, 2022

They are outdated in this theatre and needs more improvement on getting the recliner chairs just like the other movie theatres!!! I would love to see the recliner chairs in this theatre, please work on it. Thank you

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Needs improvement

May 21, 2022

Outdated

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Disguisting Seats

January 07, 2020

I am pregnant and find it very uncomfortable to sit in this cinema for more than 20minutes... Very old, tight and horrible seats. This needs to be updated, sometimes companies need to look beyond just making profits and do the right things, this will eventually provide better experience and yield profits in the long run.. Popcorn is also very salty and dry!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

I will come back to Avalon.

November 30, 2019

I will come back once Avalon has changed the seats to recliner seats. The current seats are not comfortable and old.

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 0

OLD, OLD, OLD

November 05, 2019

The seats are horrible and in dire need of updating. I've been to too many movies where the seats are broken, and they don't sit level, so you're sliding off the seat for the entire movie. I simply won't go to this cinema anymore!

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

The theatre with daytime showings all week

November 16, 2018

The Avalon remains my favourite theatre even with other cinemas getting new comfy seats. The shows starting from noon and going on through the afternoon are what I like

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

My arm hurts from the desintigrated un-padded arm rests

September 04, 2018

it is time to do a re-fit to all of the theatres as the arm rests are non-existent…..they hurt and leave small bruises on my forearms. need to have a concession person dedicated to '' TICKETS ONLY'' as the ticket person leaves toooooooo early...……. and leaves you to stand in the concession line and miss the previews before your movie. Assigned seat numbers SUCK, I got struck beside a stinker and had to cover my nose until there was an empty seat and boyyyyy did I move. SCRAP THE SEAT NUMBER SYSTEM..... it deserves a -10.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2
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