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2.37 / 5
Based on 48 votes and 42 reviews
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Theatre Reviews
Showing 31 to 40 of 42
Worst movie experience I ever had.
August 11, 2014
My wife and I went to see into the storm on Friday night. First off I called in the afternoon to make sure my Empire tickets that I had received as a Christmas gift was valid and not considered a pass. I was told yes they are valid and I can use them for the movie. Now my wife and I go to the theater and get in the lineup for treats and drinks. We ended up getting in the slowest possible lineup as the person behind the counter was slower than the hinges of you know what. I complained to someone regarding this however she continued to stay and her speed did not get any better after 25 minutes of waiting in her lineup and there were 7 to 8 people in front of us we moved to a second lineup. we actually ended up getting served before the person who was in front of us in the slower line - absolutely ridiculous and terrible service. now we order our food and I present our tickets and guess what I am told that these tickets are no longer any good I said why not they have an expiring date of June 2015 and I was advised they no longer honor tickets purchased in the name of Empire theaters. This is ridiculous Cineplex purchased Empire theaters and should automatically honor all tickets sold in the name of Empire. This is just the another way for them to make money by not honoring these tickets and making you buy new tickets. I said no I want to speak to management I never did get to speak to management because they then decided to give my wife and I free complementary tickets to the movie. Now they are trying to save face because several people from several lines have been watching and listening to what was being said. Time since we entered the theater has now taken longer than one half hour. Anyway we also ordered two poutines and proceeded to the counter to pick them up. there we waited for over 10 minutes. Time now has exceeded 40 minutes since coming into the theater. again worst movie experience we ever had. We were very embarrassed by the way we were treated
Go to any other theatre.
July 20, 2023
The person that checked our tickets was really nice, even though you could tell that they hate their life, it was the highlight of my experience. Everything else sucked.
Very dirty!
July 30, 2022
The washrooms, the floors, just everything - dirty.
It is easier to contact Obama rather than contact the person in charge for the parties
August 29, 2014
I went two times and left two messages one of them with the manager to make the lady responsible of the party to contact me but she did not , because it is impossible to be able to reach her by phone . I am very upset of this service especially this my son wish in his birthday.
Very disappointing!!!
May 19, 2014
The graphics in the movie was fantastic but the service was terrible and very disappointing. First off, I was told that my daughter, 13 years old, had to pay the adult fee which is not what the website says. I even got the clerk to ask the manager and he said she had to pay $14.99 for a 3d film. Then the girl forgot to scan my scene card and when I mentioned it to her, she said I would have to do it myself online because she had already finish the transaction. Which also meant, that I lost my 10 percent discount on the popcorn and two pop I purchased. The theater wasnt cleaned so we were told me would wait 10 minutes to get in which turned out to be 30 minutes. And to top it all off, the power went out during the movie so we sat about 10 minutes listening to the movie and not watching it. When the movie was rewound, it wasn't rewound to the part that it stopped, so we missed a very critical point to the movie. No one came in to offer us a free pass for another movie or even explain to the crowd what had taken place. If i my business like that, I would be "out" of business! I would to be compensated for tonight's movie!!!
Cineplex is Awful!
December 11, 2013
Horrible prices, terrible staff and just an overall terrible experience!
where has our management and employee ethics gone!!!!!!!!
March 18, 2015
my husband and I have been a movie customer for many of years . we are concerned about a few new changes that are happening during the new owners Scotiabank theater employees have been making lets do bathroom chores I realize when busy its a lot to work around folks but out houses are expected to be messy not flushed toilets "poop" sprayed all over the outside not being cleaned,only deodorizers placed in stalls to stop smells gross!!!!!! ive been told a few times now that my scene card points don't show up on my receipt and employee been asked to look into it and keeps repeating cant print points so far ive lost 1400 pts my husband very upset . not sure on the why? also there needs to be a plan in place that when your arms are full of food and you got to dig for a ticket the inconvinence ,im sure employees can make this a more of a happier experience for customers I hope my concerns will be addressed and not deleted . so reading the other comments I think its time management running these theaters be trained in cleanliness .management is 100% to support their staff to conduct proper working ethics . public needs to start taking pics and airing on tv news of the filth
Nasty filthy dirty
April 10, 2017
Date April 8 2017 myself along with two others attended a movie at the Bayers lake theatre this was our first and only time we will be attending this theatre in past experience other theatres in this chain that we have attended were all very clean and cared for however not this particular location if photos are needed I do have inside and out of the theatre as pop corn and other garbage strung all over theatre this is by no means any exaggeration I did speak with an employee that came into the theatre in regards to the mess his reply was I have spoken to my manger on many occasions and it falls on deff ears.... very disappointed and disgusted with this location....as for what the cost is to attend a movie you should be able to do so In at least a some what clean environment nothing like what we experienced
Filth and shit management
September 16, 2017
Seriously do you care about this theatre at all? It stinks, i shouldn't have to plan to wear shitty clothes just so I don't ruin mine sitting in your filth seats. Hot, crap theatres. Rude staff who stand and do nothing. Managers joking and carrying on like a frat party while the place is falling apart around them. Shit theatre.
February 16, 2021
MY FRIENDS AND I WOULD LOVE TO GO TO THE MOVIES AGAIN BUT WITH THE PANDEMIC YOU HAVE CHANGED YOUR HOURS. WE ARE SENIORS AND DRIVING OR BEING OUT AT NIGHT IS NOT SOMETHING WE DO. MY FRIEND AND I AND OTHERS WE KNOW WOULD MEET FOR AN EARLY LUNCH AND HEAD TO THE BAYERS LAKE MOVIE THEATRE WHEN THEY STARTED AT APPROXIMATELY 12:30, NOW IT''S 4:00 PM. TOO LATE FOR US WE WISH YOU LOTS OF LUCK AND HOPE YOU ARE ABLE TO MAKE IT WORK FOR YOU. I AND MY FRIEND ARE BOTH MEMBERS OF THE SCENE CLUB AND RCEIVE YOUR E-MAILS. THANK YOU. Barbara M