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User rating: 3.37 29 votes and 26 reviews | Rate Theatre

Avalon Mall, 48 Kenmount Road, St. John's, NL A1B 1W3

709-722-5763 | View Map


3.37 / 5

User rating: 3.37

Based on 29 votes and 26 reviews



  • General Experience User rating: 3.06896551724138
  • Concession User rating: 2.92
  • Cleanliness User rating: 3.59259259259259
  • Theatre Presentation User rating: 3.77777777777778
  • Customer Service User rating: 3.5

 

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Theatre Reviews

Showing 21 to 26 of 26

Too Expensive - Empire was better!

September 05, 2014

Cineplex is a lot more expensive then Empire was and the overall experience has not changed. The food is exceptionally over priced and very low quality. Such a disappointment!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Not enough staff. ....so poor management

October 24, 2017

The service counter is never open. There are never enough concessions open. I went to a matinee last week and only one concession was open and the line was so long I would have missed my movie. Why is it always so cold in the theatres?

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 0

Dirty and uncomfortable theatre, rude staff

July 16, 2014

Nothing good to say about this place, they don't clean it often enough, don't turn the heat on in the winter, and no a/c in the summer. Like everything else in St. John's the only reason they are still in business is lack of another option.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Denied Entry

November 18, 2016

I bought a ticket for a film a few months ago, only to be stopped by the manager. He told me I was not allowed in the theater and when I asked why he wouldn't tell me. I had not been to a movie since 2014 and the last time I was there I didn't cause any disturbances (nor have I ever) or break any rules, such as sneaking into a movie without paying for it (I have seen people do this in the past). The tickets are overpriced and so is the food; it takes a VERY LONG TIME TO GET THE FOOD - a friend of mine told me he was once going to buy poutine for a movie but twenty minutes later the person ahead of him was still being served; he ended up not buying anything since his movie would start soon. I did challenge the manager when he told me I wasn't welcome; his response was "there were complaints" and when I asked from who he would not disclose that information to me - once again I had not been to the theatre since 2014 and that experience was good, so there must be some mistake. I decided not to pursue it since I don't need the aggravation and it's not much of a loss on my part - I will be saving money and not having to deal with seat-kickers or people who won't be quiet during the movie. I can just wait until the movie is available for rent on TV for only $5.99 - which is cheaper than paying $15.99 at the theatre, not including the cost of food! If Scotiabank Theatres wants to lose their customers, they are doing the right thing. If they want to keep their customers, they need to change some of the issues (such as wait time for food, prices, and the way they treat customers)!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Distracted by iPad

May 01, 2015

While attending the 4:30 showing of Avengers: Age of Ultron Imax I have to say my experience was very disappointing. Throughout the entire movie I had an individual in the row directly in front of me (Row F) using their iPad and it was extremely distracting. For the entire duration of the movie I was not able to see a movie employee and express my disgust with this individual. Not sure why they were attending a movie if they were only interested in playing with their iPad. I had to hold my hand up to the side of my face to stop being distracted by the light from the iPad. Very disappointing trip to an IMAX theater. With the cost for my family to attend a night out at the movies one should not have to be concerned about the rude actions of others. Money wasted........

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

The coldest movie theatre in the world

January 06, 2014

Went to see 3D walking with Dinosaurs and the theatre was that cold we could see our breath so we couldn't enjoy the movie

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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