Scotiabank Theatre Vancouver

Vancouver Showtimes

Scotiabank Theatre Vancouver

900 Burrard Street Vancouver, BC, V6Z 3G5 (604) 630-1407

General Ratings

General Experience

3.1 user rating

Concession

3.9 user rating

Cleanliness

4.0 user rating

Theatre Presentation

3.8 user rating

Customer Service

3.1 user rating

6 Reviews for Scotiabank Theatre Vancouver

Sort by

Disgusting customer service

I had an extremely negative experience with the online customer service. When I rated the chat bad, "Sherene" ended the chat and blocked me before I was able to write a review. Disgusting customer service. I was told by one agent that a refund or a transfer of credit towards tickets that were not used would not be an issue. Now that I'm following up they're saying there's nothing they can do... I have the conversation recorded and will be escalating the issue further. Lying to your customers on a documented chat is FRAUDULENT and CRIMINAL!

Reviewed on: 02/13/2018

Overall Rating

2 user rating
  • General Experience

    1 user rating
  • Concession

    2 user rating
  • Cleanliness

    3 user rating
  • Theatre Presentation

    3 user rating
  • Customer Service

    1 user rating

Screen went blank for several minutes while audio was ok. No refund given

Went to this AVX theatre 2 on June 13 at 12:15pm to watch The Mummy. During the movie the screen went black for SEVERALl minutes. Audience members had to go out to notify staff. Someone fixed it and the visual was on again and we continued to watch the movie. After 5 or ten minutes, someone rewound the movie and started to play it exactly at the scene where the visual came back, NOT at the time section where it went blank. I think there is something defective with that section of the film. Having missed several minutes and then rewatching the parts that were shown, that ruined the experience for me. They never even offered anything to compensate the audience. Very cheap of this theatre to rip off its audience with a defective film. I called to let them know what had happened. The Manager Agnes basically gave a "too bad so sad, we don't really care" type of answer. Definitely not going back to this theatre.

Reviewed on: 06/13/2017

Overall Rating

2 user rating
  • General Experience

    1 user rating
  • Concession

    4 user rating
  • Cleanliness

    not rated
  • Theatre Presentation

    not rated
  • Customer Service

    1 user rating

modern cinematic

A super modern Theater over three floor. Well maintained and presented for a movie experience for the entire family

Reviewed on: 03/15/2016

Overall Rating

4.6 user rating
  • General Experience

    5 user rating
  • Concession

    3 user rating
  • Cleanliness

    5 user rating
  • Theatre Presentation

    5 user rating
  • Customer Service

    5 user rating

Yeh, they have ice-cream!

Reviewed on: 12/28/2014

Overall Rating

4.2 user rating
  • General Experience

    4 user rating
  • Concession

    4 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    4 user rating
  • Customer Service

    5 user rating

Advertisement overkill

After having paid so much for the movie and food, I do NOT want to be subjected to 40 minutes of advertising. Interjecting a game with audience participation does not lessen the insult. A warning should be given to customers who do not want to be bombarded with ads. Sickening, literally!!

Reviewed on: 03/10/2014

Overall Rating

2.8 user rating
  • General Experience

    2 user rating
  • Concession

    5 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    2 user rating
  • Customer Service

    1 user rating

Where's the variety

So many good movies playing, but this theater plays the same movie for months & does not show many of other ones. Why not?!!!!

Reviewed on: 12/07/2013

Overall Rating

4 user rating
  • General Experience

    4 user rating
  • Concession

    4 user rating
  • Cleanliness

    4 user rating
  • Theatre Presentation

    4 user rating
  • Customer Service

    4 user rating