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User rating: 3.06 24 votes and 20 reviews | Rate Theatre

2385 City Park Dr., Gloucester, ON K1J 1G1

613-749-5112 | View Map


3.06 / 5

User rating: 3.06

Based on 24 votes and 20 reviews



  • General Experience User rating: 2.95833333333333
  • Concession User rating: 3.27272727272727
  • Cleanliness User rating: 2.90909090909091
  • Theatre Presentation User rating: 3.31818181818182
  • Customer Service User rating: 2.81818181818182

 

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Theatre Reviews

Showing 1 to 10 of 20

Great theatre to kick back and enjoy.

November 28, 2021

Ever since this place reopened after Covid, this has been my favourite theatre. It’s well maintained, the recliner seats are amazing, and the sound in IMAX can’t be beat. The staff and managers are very friendly and their adherence to vaccine check makes me feel safe. I’m not sure what changed but I love going to this theatre now in a way I never used too.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

tickets on line upsetting

February 13, 2020

tickets on line upsetting compared to how easy with Lacompared tondmark theatre

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Yikes this place stinks

September 07, 2019

We went to see a good movie but holy cow the place stinks. The washrooms stunk and were a mess. Theatre 7 smells so bad it made the whole experience unpleasant. Too bad.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Dated and dirty

January 03, 2019

Pick any other location in Ottawa. A night out at the movies isn't cheap, so I expect at the very least, a semi-clean environment. This location is so dirty it put me off eating my popcorn!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

It was fine

September 07, 2018

Everything was fine.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Uncomfortable at its best

August 05, 2018

Most uncomfortable seating ever. Not going back

  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Hard Headed Manager

May 28, 2018

So basically, if you want to go to the movies, don’t go to Silvercity Gloucester, the manager seems troubling only wanting to argue. We paid tickets to see Deadpool 2, but arrived late. As far as I know you’re permitted access even when late but have to show tickets. We showed our tickets, then the manager took our tickets, and we refused to let us. We asked for our refund and he told us to leave and called the cops. Goof ball. Bad for business.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

new ticket layout is horrible

December 26, 2017

who ever decided to add the automated ticket machines to main cashier que and reduce the people at cashier to 1 needs to be fired.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

hired help

October 31, 2017

So; no more customer assistance; just machines. Doesn't that make you feel special Mrs. Wynne.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Commercials, commercials, commercials

December 24, 2016

Waiting for the movie to start. So far, 13 minutes of non-stop commercials. So far my customer experience is extremely poor. I'll be going to another theatre from now on.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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