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User rating: 2.99 38 votes and 35 reviews | Rate Theatre

1680 Richmond St., London, ON N6G 3Y9

519-673-4125 | View Map


2.99 / 5

User rating: 2.99

Based on 38 votes and 35 reviews



  • General Experience User rating: 2.94736842105263
  • Concession User rating: 2.8
  • Cleanliness User rating: 2.94444444444444
  • Theatre Presentation User rating: 2.89189189189189
  • Customer Service User rating: 3.38235294117647

 

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  • Concession

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Theatre Reviews

Showing 21 to 30 of 35

Appallingly Poor Experience

April 29, 2016

- They removed the box office line altogether, so unless you want to pre-pay and print out virtual bar-codes online with a credit card, which not everyone in the world wishes to do.... some of us still use cash, really...! We do! You are now forced to lineup at the concession stand to purchase your movie tickets. Naturally, the concessions are already understaffed, and you wait for an eternity behind families getting their armfuls of junk food to purchase a ticket. TERRIBLE POLICY .... PERIOD. - The carpets in the hallways and in the theatres STINK of urine and other general foul odours. (Just check previous reviews, people have been saying this for 2+ years, so apparently there isn't a care given to rectify this complaint) . - The temperature in the theatres is rarely comfortable. It's hot, muggy, stale and not air conditioned enough in the spring/summer/fall months and not warm enough in the winter.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

normal theater

March 28, 2016

the only thing wrong is they don't display the movie showtimes out side on there sign.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

great popcorn

February 11, 2016

It is a good theatre to go to.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Did they forget to turn the ac on?

August 16, 2015

This theatre used to be the best, when it was first built. Yes, it has comfortable seats and very friendly staff but the overall feel and look of the theatre is awful and outdated. Every time I visit this theatre I have a terrible experience with either unsupervised, noisy children (at an adult movie), people constantly on their phones, which I understand is uncontrollable, the awful urine smell coming from the old carpets and no air conditioning, or very light ac, on one of the hottest days of the year. You would expect that spending $12, minimum, to see a regular movie, plus snacks and beverages if you choose to, you would expect a better experience. This theatre needs a huge over haul. With the money they bring in and the location, it should be one of the best looking and feeling theatres.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

I have been to many different movie throughout the country and Silver City is one of the best!

August 03, 2015

I have had a great experience every time! Excellent customer service!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Somewhat unhappy customer

May 16, 2015

Enjoyed the theater and the movie but was not happy with the concession. The employee that was handling the food was also handling the cash...a huge no no in my opinion. The employee then picked up our two bags of popcorn with one hand placing their fingers inside of the bags which I also found very unhygienic. Please train your staff in the proper handling of food or perhaps hire more staff so they are not as rushed. I would expect more from this theater.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Line ups are too long

March 26, 2015

Please hire more people to staff the ticket/concession lines. Also the bathrooms could be cleaner. Staff are nice and helpful.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

movies

January 19, 2015

Very good

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Needs all washrooms and hallway renovations asap!!!!! Very unpleasant smell of old carpeting allover the place.

January 17, 2015

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Definitely showing its age!

August 24, 2014

I used to love this theatre, but sadly it needs repair. They've worked on the lobby and concession area. Now it's time to update the theatres and washrooms. When there are other options in the area that are more comfortable, which would you choose?

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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