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User rating: 2.96 25 votes and 20 reviews | Rate Theatre

18195 Yonge St., Newmarket, ON L9N 0H9

(905) 953-2783 | View Map


2.96 / 5

User rating: 2.96

Based on 25 votes and 20 reviews



  • General Experience User rating: 3.08
  • Concession User rating: 2.70833333333333
  • Cleanliness User rating: 2.96
  • Theatre Presentation User rating: 3.2
  • Customer Service User rating: 2.875

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

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Theatre Reviews

Showing 1 to 10 of 20

get your scheduling together

June 04, 2019

Last Tuesday I showed up for the 3:30pm showing of the Avengers movie (as advertised on the Silvercity Newmarket website for May 28/19) only to find out that the theatre opens at 3:45pm. It may seem a small thing to you but people arrange their lives accordingly as to what fits into their schedule. Planning 4 hours for a movie is half a work day. No thanks for wasting it!

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Washrooms

May 03, 2019

Washrooms need an upgrade, they are pretty disgusting...

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 5

Closest to home.

September 03, 2018

Been there many times. Been to many different theatres, I really don't think any different than other theatres. Sometimes things can be worse or better than last time.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Very good and excellent customer service

July 25, 2018

Very good and excellent customer service and support and satisfaction as well I love the opportunity to see different movies.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Really run down

April 30, 2018

SilverCity Newmarket is really showing its age and is filthy and run down. They have removed cashiers and replaced the front with tricky to use computers. You need someone there to help you use them so what is the point. I was given a cup when I ordered my pop and the machines where empty of ice, floor was a sticky mess and the line up was huge. The theatre stunk and the floor was sticky. The seats are in desperate need of repair. We were so disappointed and will not be returning to this location. The washrooms are also very disgusting. :(

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Needs upgrade

January 14, 2018

Always less service, no upgrades but nothing any less pricey. Washrooms dark and always untidy. Watched elderly person struggle with the automated system to buy tickets. The theatre has looked the same forever needs a interior facelift.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Good Experiences

November 26, 2017

Pleasantly surprised to find out they now serve beer/wine that u can take into the movie to enjoy.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Clean it up / and present shows at earlier times

September 29, 2017

not very impressed with this theatre showtimes are fairly late in the evening sports bar closed with no reopening sign theatre chairs are in need of repair/replacement

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Time for a New Movie Theatre

September 26, 2017

Very poor customer service with no staff to buy movie tickets from except at the concession staff. Bathrooms are run down and dirty.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

November 08, 2016

This theatre was very dirty and dated. The washrooms were a disaster even though someone apparently had checked them, according to the sign in sheet, five minutes ago. The back of the theatre seats were covered in something...food? Vomit? Who knows.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4
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