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User rating: 2.77 26 votes and 20 reviews | Rate Theatre

8725 Yonge St, Richmond Hill, ON L4C 6Z1

905-709-8755 | View Map


2.77 / 5

User rating: 2.77

Based on 26 votes and 20 reviews



  • General Experience User rating: 3
  • Concession User rating: 2.58333333333333
  • Cleanliness User rating: 2.68
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.58333333333333

 

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  • Concession

  • Cleanliness

  • Theatre Presentation

  • Customer Service


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Theatre Reviews

Showing 1 to 10 of 20

Perfect.

October 16, 2023

They’re always polite, they always have what I want, the theatre is always tidy. It’s everything I need in a movie theater.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Poor customer service

July 28, 2023

All three concessions Starbucks, popcorn, especially TakeOuts was horrible service, poor quality/ portions and out of products. Tables and chairs dirty. Theatre was so hot and uncomfortable to sit in for the entirety of the movie.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best expensive popcorn in town.

January 22, 2020

The sound is great. picture quality is awesome. Food choices are average. Theater choices are absolutely amazing.

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

Best theatre in the area

January 04, 2020

The staff are friendly, the popcorn is fresh and the theatres have D-Box! You can't ask for much more. Recent renovations have made the refreshment area much more inviting and there are all kinds of food options. We've watched movies at every theatre within 20 kilometers and this is by far the best.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Dirty place

October 22, 2017

Overflowing urinals. Walking in piss. Sinks not working. Third world country theater.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Manager does not care about "happy" customers

July 08, 2017

Clearly the manager has no interest in keeping customers happy. I had a bad experience with a rude employee, and spoke to him about my experience, and he did nothing about it. No refund, no apology, all he said is he would talk to her about how to speak to customers. Horrible customer service as you will read from all other reviews, and it is always dirty!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible customer service!!!!

July 08, 2017

I have been going here numerous times a week for years, and never had any issues, until a new employee spoke to me with great disrespect and attitude, ruining my whole movie experience. When I told the manager, Godfrey, he refused to refund my ticket. Horrible customer service, which is why they keep raising their prices to try to afford their failing business. Not to mention, it is always a dirty.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

hire new staff

January 21, 2017

popcorn always cold, concession stand very disorganised, rude staff, slow service

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

R.H.S. IS STILL AS GREAT TODAY AS IT WAS WHEN I WENT ON OPENING DAY.

February 05, 2016

Just saw the 2 pm showing of "The Choice ", the best movie i have ever seen in my life. This theater has always provided spectacular memories beyond my expectations.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very Dissapointed

November 20, 2015

Went to the theatre last evening and it was extremely hot. People complained; however, the heat seemed never to be adjusted. Concession help must have been new as the fellow serving was so slow and the lineup was very long. Seats seemed to be much smaller as well.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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