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User rating: 3.40 33 votes and 32 reviews | Rate Theatre

12161 72nd Ave, Surrey, BC V3W 2M1

604-501-9400 | View Map


3.40 / 5

User rating: 3.40

Based on 33 votes and 32 reviews



  • General Experience User rating: 3.3030303030303
  • Concession User rating: 3.06451612903226
  • Cleanliness User rating: 3.5625
  • Theatre Presentation User rating: 3.51515151515152
  • Customer Service User rating: 3.53125

 

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Theatre Reviews

Showing 1 to 10 of 32

They didn't make exceptions to handicapped people

July 23, 2023

The seats were reserved for handicapped people bur they let any one sit there because they were sold out and it should only be reserved for handicapped and there partner not for others who have functioning legs

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

No popcorn for my movie

May 06, 2023

5 Theater workers at consesion just standing there while a big line forms with only 1 on till. Had to rush into my movie without popcorn horrible. The seats only recline not much sucks when your legs long.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Worst Movie Selection I've EVER Seen

September 22, 2022

This theater is GARBAGE (unless ur Indian) I wanted to watch a movie today but literally like 7 out of 9 of the movies that were playing were either Punjabi or Hindi movies. I understand that there is a really big Indian population in Surrey but a movie theater catering only to 1 demographic is a disgrace. There are other people who live in Surrey too but nope nothing for us. This theater is absolutely garbage. You never want to go there on a Friday night either because all you will see in the parking lot is a bunch of Indian kids a lot of them international students from India that being their mommy & daddies car just to drive around the parking lot for HOURS trying to show off & be "Cool" .. last week over 40 international students from India were harrassing a police officer who was giving a ticket to one of their friends for having a extremely loud speaker system & they were obstructing the officer from performing his duties. The best part of this story is now all 40 of them are facing deportation back to India. How dumb do you have to be to commit a crime when your literally a VISITOR & can easily get kicked out of the country. That's like me going to a stranger's house for the 1st time & they ask me to remove my shoes but I refuse to, guess what they will do when I won't follow the rules of their home? They will kick me out. This theater doesn't respect other cultures & only caters to Indians because there are so many of them. I guess the theater is just money hungry. I will never support this specific Cineplex ever again unless something changes.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Caters Heavily to Bollywood Movies

January 12, 2020

For comfort, this theatre is an easy 5 star. But English movie selection is poor, catering to the Bollywood fans. Seen a few but they're not really our style. Had too many issues here with families bringing young kids. They disturbed throughout the movie crying, yelling, standing on the chairs, throwing food, wiping dirty hands on seats, etc. Selfish adults turning it into their own personal space. Sat near ppl who had giant totes filled with BYO food, feeding the whole family including all the kids, making noise the whole time going in & out of their tote bag and rustling noise... for 2 hours. Rude. And how much food can ppl smuggle in and not be called out for it? Other theatres wouldn't allow this. They've also had Indian gang issues/activity at this location recently. Police have had to be called here a number of times. We live beside it and can hear/see from our home. There are cultural issues here which no one's addressing. It could be much better if management got their head out of the sand and dealt with it. Ppl's complaints about the washroom are petty. The washrooms are fine upstairs along with the games area and can be access easily by either the elevator or stairs. And use the facilities before the movie starts. PRO's: The seating is very comfortable. CON's: Unacceptable behaviour by customers + poor non-English movie selection (both management issues).

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Nicely updated seating but not as good overall.

July 29, 2019

I use to go twice a week to watch a movie and I really like the new recliner seats they have installed. Sadly that's all the good and I haven't gone back in about a year. The concession sucks and like all cinemas is over priced. The main reason I don't go to this theater any more is because they only have a couple of new release Hollywood movies and a ton of Bollywood movies. I take my family to Richmond Silver City once a week and either New Westminster or Guildford once a week. The kids want to watch their movies and I like to watch my movies thus twice a week :)

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

A sad decline in every way from when it opened.

May 18, 2018

It's a shame. While some problems were always present (the absurd location of the washrooms, overtop the concession leading to a long walk and climb both ways. A simple pee-run will cost you 5-10 mins of movie time) but it used to be a well run theatre. Now the movies have badly calibrated audio, (my head nearly exploded watching Dunkirk. I had to strain to hear dialog but every gunshot sounded like a REAL gun fired beside my head. I literally felt pressure waves. it was painful) a badly overpriced and small selection of concession products and most annoying, many first-run movies that I want to watch will not be displayed here, because they run almost as much Bollywood as Hollywood movies. It's not TERRIBLE but it's not very good either. You are better off at the Langley colossus (Guildford is like a giant tomb inside now) then you are coming here.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

Reclinerseats are the best

February 11, 2018

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

fun and enjoyable

December 26, 2017

I loved my experience there. not one problem with anyone that worked there and the movie experience was fun. they are always adding more movie things like games and food to help pass the time before the movie starts too. plus the staff are friendly and helpful and if your movie is not there playing they will usually suggest another theater or where to find the movie.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best seats and popcorn

May 27, 2017

Love the reclining seats !! So comfy!! Needs more matinee movies!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

THEMED MOVIE SNACKS

February 11, 2017

They always theme their snacks for a movie

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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