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User rating: 3.11 27 votes and 22 reviews | Rate Theatre

18195 Yonge St., Newmarket, ON L3Y 0H9

905-953-2792 | View Map


3.11 / 5

User rating: 3.11

Based on 27 votes and 22 reviews



  • General Experience User rating: 3.22222222222222
  • Concession User rating: 2.84615384615385
  • Cleanliness User rating: 3.11111111111111
  • Theatre Presentation User rating: 3.33333333333333
  • Customer Service User rating: 3.03846153846154

 

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Theatre Reviews

Showing 1 to 10 of 22

Very good and excellent customer service

July 25, 2018

Very good and excellent customer service and support and satisfaction as well I love the opportunity to see different movies.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Excellent Movies shown

July 02, 2020

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Still the best way to see a movie.

December 22, 2019

Always enjoy seeing a movie at this theatre. I find the concession prices on the high side but consistent with the industry I suppose. Never too hot or too cold in the theatre and the staff are always friendly.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great staff

March 11, 2014

My husband and I decided to go to the movies on Sunday night a rare treat. I was so excited because I had a gift coupon coupon but when I got it out I was so sad because it had expired in November 2013. However the wonderful young man at the theatre said he would honour it. The theater also honoured the concession part so we got drinks and popcorn. Woopee! Thank you so very much. I am very impressed with Silvercity in Newmarketand your wonderful staff.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great experience for european guets

September 28, 2015

We had family visit from Germany and they took so many pictures of the outside and inside of the theater. They could not believe how big and amazing everything was. The 12 year old really enjoyed playing the games. I must say that I was impressed as to how many games he was able to play for $25. There was real value and enjoyment! You did not disappoint and they were excited about sharing the pics and experience when they got home

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

terrible customer service

August 06, 2014

the managers are the rudest people to ask for help. I was charged for tickets that i never received. so i ask the manager for help and he basically tells me to **** off. I will not be returning to this theater ever again.

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Good Experiences

November 26, 2017

Pleasantly surprised to find out they now serve beer/wine that u can take into the movie to enjoy.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Closest to home.

September 03, 2018

Been there many times. Been to many different theatres, I really don't think any different than other theatres. Sometimes things can be worse or better than last time.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Washrooms

May 03, 2019

Washrooms need an upgrade, they are pretty disgusting...

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 5

Price gougers

December 30, 2014

High Concession prices and charging for butter on the popcorn and then charging more for extra butter - forget it - go the Gem Theatre in Keswick and get away from the BIG BOX

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3
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