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User rating: 3.73 14 votes and 12 reviews | Rate Theatre

795 Paramount Dr., Hamilton, ON L8J 0B4

905-560-0239 | View Map


3.73 / 5

User rating: 3.73

Based on 14 votes and 12 reviews



  • General Experience User rating: 4
  • Concession User rating: 2.64285714285714
  • Cleanliness User rating: 4.14285714285714
  • Theatre Presentation User rating: 4.28571428571429
  • Customer Service User rating: 3.57142857142857

 

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  • Concession

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Theatre Reviews

Showing 11 to 12 of 12

Unwelcome feeling awful concession

October 15, 2015

The service at the concession was disgustingly slow, Michael the attendee stood around counting stars waiting for a pizza to be made rather than take further orders and complete other orders holding a line of very unsatisfied customers drawing frustration for those in line who ordered hotdogs or burgers. Also the cheese pizza was nowhere near fresh, when asking how old it was they said overr 1 hour. I missed 15 minutes of my movie. Also no refill on beverage refreshments is a major downfall at $5.99 for a soft drink. And nearly $9 for popcorn.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Disgusting customer service!

January 09, 2020

Attended 10:00.pm show Concession service was disgusting......stood in line for 20 minutes to purchase couple beers. To find out needed to get a smart serve server to help me. There were NO SIGNS POSTED ON WHERE TO GO TO FIND A SMART SERVER. Before entering theatre, I wanted to purchase some popcorn, all attendants were gathered in a social circle, it looked like concession stand was closed....asked a young man if they were closed,he responded No and Looked like he was heading over to sell us popcorn, he walked right passed us to the back of area, I told him we wanted popcorn in a loud voice.....he pulled out a broom, I said this was the worst customer service ever! A young lady came rushing over to sell us a $8.00 bag of cold popcorn! This is the second time we have experienced this kind of service at the late show time. Disgusting! I would like to add that they were gathered around the Manager laughing etc....very poor Managing to boot!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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