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User rating: 2.51 79 votes and 72 reviews | Rate Theatre

1500 Cranbrook St. N, Cranbrook, BC V1C 3S8

250-417-3288 | View Map


2.51 / 5

User rating: 2.51

Based on 79 votes and 72 reviews



  • General Experience User rating: 2.56962025316456
  • Concession User rating: 2.38461538461538
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.53246753246753
  • Customer Service User rating: 2.74025974025974

 

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Theatre Reviews

Showing 61 to 70 of 72

Cranbrook Dump

February 06, 2014

Sad excuse for a theatre. Lazy staff, terrible seats... Will not go back to that dump!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

AWFUL

January 29, 2014

From the extortionate prices at the concession, to the FILTHY theaters (feet stick to the floors)bathrooms are gross, broken seats, outdated.The majority of the staff are teenagers who have clearly never taken any type of customer service course, rude, lazy,unfriendly! Cranbrook theater needs competition, as they know this is the only theater, so who needs to fix it up?!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Outdated

January 20, 2014

The staff is the worst that I have ever come across. Slow, unfriendly and just plain lazy. Filthy dirty counters when you approach the concession I'm scared to even touch the counters. I watched a girl play with her hair then come to me to ask 'What do you want?' Instead of 'What can we offer you?' Some serious customer service training needs to be done there but that's what you get when you have a bunch of teenagers running the place. I have yet to see an actual adult working there. I love going to see a movie, and do it at least 2-3 times a month. I absolutely hate approaching the counters for the outrageously priced food and the slow lazy staff. If there was another theater in town, I would go there.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Horrible

January 18, 2014

Worst theater I have ever been to. Dirty, uncomfortable seats, horrible service and outrageous prices on concession items. I wouldn't mind paying if everyone or everything in the theater was up to normal service standards. This place is way below standards. The seats looked so dirty when I sat down I was scared to catch something off of them. DISGUSTING!! The management should be ashamed of themselves!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Theatre and staff need an update

January 02, 2014

expensive concession food, very uncomfortable broken seats, theatre keeps some movies for weeks and weeks and some never come, bad customer service

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Poorly run

December 06, 2013

Never get half the new releases, keep some movies for 4 weeks, crappy service, bad popcorn always get a bag full of crumbs, washrooms broken all the time, Needs new management

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Best staff at any theatre!!!

December 01, 2013

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

really pets at the theater

November 28, 2013

I love going to the movies but since when does it make it right that the staff can bring dogs to work?

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

The only choice, and they know it

October 08, 2013

Prices are horribly out of sync with what they are offering; I've paid the same at Chinook theater in Calgary where they actually have good seats, sound, and picture. The concessions are a complete joke. $12 popcorn and $6 drinks, and the only thing resembling actual food if you're hungry is the giant pretzels from the machine which is never working. Add to that the fact that they only accept cash at the concession, and they want you to use their ATM which charges additional fees. If they weren't the only theater in town, I don't think anyone would ever go there. And they know they have no competition, so they keep charging exorbitant prices for the crap they do offer. Seriously, it's worth my while to drive four hours to Calgary if I want to see a good movie on a decent screen; especially if it's a 3D picture! The staff are at least friendly and relatively efficient at moving a lineup, or else that place would be a disaster!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Terrible seats

September 15, 2013

Seats are very old, uncomfortable, some backs are loose, concession food is so expensive. If you are going to the late show, don't expect the theatre to be clean

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4
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