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User rating: 2.88 22 votes and 18 reviews | Rate Theatre

355 Barrydowne Rd., Sudbury, ON P3B 4K4

705-521-0649 | View Map


2.88 / 5

User rating: 2.88

Based on 22 votes and 18 reviews



  • General Experience User rating: 3.22727272727273
  • Concession User rating: 2.36363636363636
  • Cleanliness User rating: 2.81818181818182
  • Theatre Presentation User rating: 3.31818181818182
  • Customer Service User rating: 2.68181818181818

 

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Theatre Reviews

Showing 1 to 10 of 18

May 06, 2023

Since they increased their prices on concessions they no longer fill up your popcorn. More often than not I have to ask them too. They hire people the don’t give a sh*t. Unfortunately I don’t want to go to the downtown theatre in town so I have to keep going here. They need better training. Maybe better management with managers that care about quality and service!

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

theatre cleanliness

February 14, 2020

Love this theatre but they really need a good cleaning. The seats are very dirty & needs a good scrubbing & vacuuming. I can understand everyday dirt from food, etc. but last time we went it was terrible! The food & atmosphere are great but the cleaning needs to be done.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

One of the Best Theater in Sudbury

June 16, 2019

Okay i must admit the theater is alight but the concession stand is so slow and so bloody expensive The Pizza is pretty good but to greasy the rest is okay.The wait in line has improved since they have the automanic display the pop/popcorn is still expensive unless u have a scene card( which i forget to get} is cheaper a bit.But the attendance is pretty good but slow but they are very polite.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

GOOD SNACKS!!

November 19, 2018

Awesome sound, My hearing is very good but sensitive.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Dirty

November 02, 2018

It's a very dirty theatre. Dirty floors, seats, counter tops, bathrooms. Service slow

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

disrespect

July 28, 2017

absolute terrible service, the first time I went to buy a pretzel for a 10pm show and they threw it out in front of me. the second time at a 9pm showing , I got one and I got mono soon after.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Very best popcorn ??.. always

March 11, 2017

Theatre is still a place I enjoy going few times a month .. friendly staff - clean theatre ?? and great popcorn makes for enjoyable experience.. screen and sounds are first class ... awesome time every time.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

September 09, 2016

There are always improvements to be made but I am generally satisfied. At the concessions a smile and faster service would be appreciated.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

Out takes..Good food horrible service.

May 23, 2016

I order a Thai wrap EVERY SINGLE time I go there. For one I cannot eat tomato and I'm not a fan of lettuce. I'm more than aware that this means my wrap will just have chicken and sauce on it. I would appreciate it if everytime I place my order I didn't get looked at like an idiot. Being question over and over again if that's what I really want makes me want my money back. I didn't stutter just do your job and make the food.Thanks.

  • General Experience User rating: 5
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Terrible

April 21, 2016

I normally show up an hour early to be first in the lineup, to make sure that I get a certain seat that I want; I don't mind waiting in line, but when the employee accepting tickets is supposed to usher customers to the back of the lineups, I've had several instances where those employees don't do anything to tell customers to get in the back of the line; when this happens, those customers made their own lineups in front of the movie door and they ended up being the first in the door, which made me lose my seat. They need more employees who don't mind ushering people to the back of the lineups; some people like me like to show up early to get certain seats, and it's not right that we have to wait extra long in line just to have those seats stolen from us because of incompetent employees. There are employees who impolitely told me to go back and wait in the lobby because I was too early, instead of allowing me to wait in a lineup; I show up early because I want to get a specific seat before anyone else, and if I wait in the lobby, people are likely going to get ahead of me and get my seat. There are usher employees there who impolitely told me to show them my id for r-rated movies. I know I look under the age, and I don't mind showing my id to people who ask me nicely, but if you're going to tell me to show id so rudely, then I'm going to give you sass. I paid hard-earned money to watch a movie and be provided with quality service, not to be treated like I am in prison. Many times, while waiting for the employees to clean the theater, i noticed 6 employees cleaning the theater for at least 15 minutes;when they allowed me to enter after cleaning it, the theater floor was still littered with popcorn and garbage all over the place. It is embarrassing that 6 employees take over 15 minutes to a poor cleaning job. Overall, a few of the employees are nice, and the theater is nicely decorated and presented, but the human resources depart

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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