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User rating: 3.20 31 votes and 22 reviews | Rate Theatre

3555 Hwy. 7 W, Vaughan, ON L4L 6B1

905-851-1001 | View Map


3.20 / 5

User rating: 3.20

Based on 31 votes and 22 reviews



  • General Experience User rating: 3.06451612903226
  • Concession User rating: 3.39285714285714
  • Cleanliness User rating: 3.03448275862069
  • Theatre Presentation User rating: 3.27586206896552
  • Customer Service User rating: 3.24137931034483

 

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Theatre Reviews

Showing 11 to 20 of 22

Horrible

January 03, 2017

Soooo frustrating!!! everytime I see a movie at this theatre half the audience are on their cell phones and talking... bad cliental! They leave the door open so you see a white light in the right corner of the screen I got up 2 times to tell them and they told me some excuse about how the door sticks and they will fix it as soon as possible but this happens every time no matter what theatre I am in at this Location! I much prefer the one in Yorkdale the sound is unreal!

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Not too shabby

September 27, 2013

Went to my 1st 3D IMAX movie & though the movie sucked,the seats were comfortable & washroom was clean.Stayed away from concession cause of price.1st time asked where I wanted to sit!Cool!

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

March 19, 2018

Sound is too loud in theatres.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Did not allow me to purchase my ticket at the Concession

April 13, 2018

I went to see a late film on a Thursday night. I was late getting there because of construction lane reductions on the 400 south backing up traffic for over 10 km. When I arrived they forced me into a long line waiting for one clerk to purchase a ticket. I could have purchased a ticket at a kiosk but I prefer not to. I like to deal with a real person. It looked like a number of others felt the same way since there was a long line up for the clerk. This forced me to line up again to purchase food at the concession and since I was late I just went without. It took me almost 10 minutes to get into the theatre. When I got in there were only 10 people in the entire theatre. Why the long line? Why could customers not purchase their tickets at the concession like other theatres. Idiots!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Customer service was bad

September 30, 2022

Customer service was bad. I asked the girl to fill the popcorn to the top and she said no dont know why honestly I'll never go BACK!!!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Smells like urine

August 20, 2017

The smell of urine is overwhelming throughout the whole place. Gross.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Theatre smells and appears to not have been cleaned in years.

September 24, 2017

Theatre smelled of lack of cleaning properly for over the years. Only because we paid for our ticket to watch the movie is why we stayed in the smelly dirty theatre room. We couldn't wait to.leave. I will permanently stick to VIP theatres only!!!!!!!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Handicap /Health +Safety Concerns!

April 14, 2018

Run down building inside -leaky roof, dirty slippery theatre aisles, wet seats, garbage left lying around. Uncomfortable and dangerous, especially if you have a health condition. I have a bad back and legs and could not safely leave until lights came back on over 2 hours later, was stuck in cold wet seat. Nobody even checked up on us during storm! Quite a downpour -inside the 3D theatre! A little too "real" for me! Security/ box office staff seriously lack proper resources, and training. Angry patrons, including ourselves, were refused a complete refund afterwards. Then they walked away, tried to ignore us. Very sad situation. Expensive but not a fun place, now fallen on very bad times! Public health should investigate! Meanwhile -Avoid!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Worst movie experience ever

September 05, 2018

Customer service was ok but there ends the positive vibe of the place. The theatres stink of pee and are filthy with leftover food strewn from the previous show. When we approached the manager to request a theatre change she was quite rude and in a sore attempt to placate us offered us passes. Also, the outtakes had flies all over the food- so much so that the person at the counter was swatting at them as he asked for our order. Will never go back there. Ever !!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Slick

January 25, 2014

Went to see this movie tonight and when I got there the price of the movie was jacked-up. There was no where on the website that the movie price was change or that it was 3D. This was a rip off trying to do a movie, the only movie with African-American for $16. I will wait for the DVD or see if there is anywhere else in Toronto this is showing, want to rip off people like that. Colossus Vaughan see you!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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