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User rating: 4.43 28 votes and 25 reviews | Rate Theatre

390-800 Carnarvon St., New Westminster, BC V3M 1G2

604-521-6564 | View Map

4.43 / 5

User rating: 4.43

Based on 28 votes and 25 reviews

  • General Experience User rating: 4.46428571428571
  • Concession User rating: 4.18518518518519
  • Cleanliness User rating: 4.57142857142857
  • Theatre Presentation User rating: 4.5
  • Customer Service User rating: 4.42857142857143


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Theatre Reviews

Showing 21 to 25 of 25

nice nice

October 05, 2013

Always fairly clean, I like that you can reserve seats and the prices are good. Screens and Sounds are good

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

I paid How much for that!?

August 04, 2014

Was at the matinee today with my two kids. Butter for the popcorn costs almost $1. The cashier literally put one squirt on the top of each bag we purchased. For a $1!? One little squirt? Seriously!? I know it's only butter, but I really felt ripped off. Cineplex not only gives you Lots of butter, they will Layer it into your popcorn! Again, I know it's only butter, but I work hard for my cash. Very disappointing.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

It was on a roll till today, hope that is not a sign

January 23, 2017

Went to see a movie with my wife and daughters and although we had decent experiences before today (22/01/17), we had a terrible experience today. We had a group of boys goofing around and playing with their cell phones and disrupting the experience. I was forced to ask them on two occasions to keep it down. After the movie was over I went to talk to the manager on duty who had no sympathy for our situation simply to say next time I was to leave the theatre and find someone who works there. He also said since no one else complained he can't gauge the situation, so I guess our complaint was not good enough. Very disappointed in the way the manager dealt with the situation considering how often we go there. We have been loyal customers but now I'm not so sure.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Horrible set-up, careless staff

December 30, 2014

The place is clean and in a convenient location. However, these are the only things going for this theatre. Living close-by the New West skytrain station, you can catch the staff smoking weed on their breaks. Very unprofessional. Even the staff who are not high, which seem to be made-up of teenagers (I've never noticed anyone over 25 years of age working), rather be talking gossip in circles than take notice of a customer in-need of something, including buying over-priced candy at the concession. Not only this but they close their concession early, making it impossible to buy snacks during the late shows. The majority of the theatres are set-up in a way in which the exits are next to the screen. This means anytime someone gets up to use the washroom or buy something at the concession (when it is open), you are distracted from the film as the light from outside the theatre is brighter than the screen. If you sit in the middle, you'll notice lights from the projector hitting the back of the seats and reflecting back into your eyes, another major distraction. Finally, if you are fortunate enough to see a movie playing in theatres 1-3, you'll notice the seats vibrate. This isn't some intentional gimmick, this is from the trains outside going by. It doesn't get worse than this. At least it's clean though, right?

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Horrific experience with management

January 02, 2018

We experienced malfunctioning ticketing machines where they froze/we paid for tickets but they didn't print and when asking for assistance were provided with the most sorry excuse for service I have ever seen. I have never been more insulted and disgusted. It is absolutely ridiculous that a staff member in the Customer Service industry and an apparent Theatre Manager are unable to handle a simple customer complaint where a customer is simply frustrated due to ticket machines malfunctioning and lack of assistance from staff but, rather turn it onto the customer that they are at fault. I have been a Manager in the Hospitality industry for over 10 years and would never in a million years treat anyone like the management did.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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