Thank you for rating this theatre!

User rating: 3.41 24 votes and 19 reviews | Rate Theatre

135 Gateway Park Dr., Kitchener, ON N2P 2J9

519-650-2958 | View Map


3.41 / 5

User rating: 3.41

Based on 24 votes and 19 reviews



  • General Experience User rating: 3.20833333333333
  • Concession User rating: 3.34782608695652
  • Cleanliness User rating: 3.70833333333333
  • Theatre Presentation User rating: 3.43478260869565
  • Customer Service User rating: 3.33333333333333

 

Please rate this theatre

  • General Experience *

  • Concession

  • Cleanliness

  • Theatre Presentation

  • Customer Service


Type the code:




Theatre Reviews

Showing 11 to 19 of 19

Cancel Reserved Seating!

April 11, 2017

Use to enjoy going to your theatre. Reserved seating has changed that experience. Now I look at your competitors for first choice. Why would you institute reserve seating??

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Horrible wait time for the movie!

December 26, 2016

18 Minutes of coming events etc before the movie finally started! Over $50 for 2 to go to a movie with fountain pop and cold popcorn... way too expensive!!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 4

There is good popcorn .

May 25, 2019

There is hardly any English movies playing now. Half of the time the popcorn oil is not dispensing and I go back the following week and it’s still not dispensing. Another problem is I don’t mind taking my stuff out of the theatre when I’m done and placing it in the garbage but I find they don’t clean it many times I go and there’s stuff in the cupholder still not drinks papers.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Noisy people ruin my movie

April 21, 2015

Totally disgusted went to see Unfriended April 17 at 755 worst experience in my life. Myself and three others wasted our time and money seeing this movie. Others were rude talking. The attendant came in a few times to silence them. It did not help. We have enjoyed going but this was the worst experience ever. After the movie there was no one to complain to.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Zero for customer service

November 13, 2013

We went to see captain Phillips at 12:30 on Tuesday. 12:30 show was listed on both the website & newspaper. Got there, no show. The lady in charge said they do not honour that website & the gentleman who got his info from the paper must have got it wrong. So all the customers were wrong. What would it have cost her or the company to give us passes to come back later? Instead of happy customers we left grumbling. We did go back later but we both think much less of Empire theatre & will probably now go to the theatre in Cambridge. BTW I worked in customer service for 30+ years! & I was always under the impression that businesses are supposed to keep customers happy. Shame.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Bad service on Friday July 6, 2017!!

July 10, 2017

I arrived at the Gateway location on Fri to see a 2p.m. matinee "just" on time. Had to purchase a ticket @ concession because nobody was available at the general ticket desk. Stood in line for SEVEN minutes with nobody in front of me while a male staff waited on three other male staff personnel getting goodies -- staff more important, customers can wait. In front of one of the other cash registers was a woman with a child waiting also for service. Both of us were giving each other the knowing looks about the terrible service and getting angrier the more we waited, as my own show had already started. I loudly commented that "Staff is what's important in this place, the customers can just wait, or leave".....no response from any of them. Finally, a female staff came from the back area of the concession and offered to serve me. She was very helpful & polite & listened to my complaint about the bad, or non-service from the male staff. She asked if I wanted to speak with the manager & I said I didn't have time as my show had already begun but asked that she make sure the manager was made aware of their rude behaviour. I purchased my ticket & proceeded toward the direction of the designated theatre & very nearly wiped out on an almost LAKE sized puddle on the floor with a yellow wet floor sign. I was in a hurry because of the bad service & didn't notice the sign but there was waaay too much water. I yelled at the still standing around staff behind me & asked why the hell somebody doesn't mop the water up as I'd nearly wiped out --- just caught my balance in time but could've easily broken my back there. They said "We can't". I was in total disbelief!! I said "You CAN'T!!! You can't mop up a wet floor???" They said it was wet cuz the freezer was leaking. They should've been making some effort to keep the water to a minimum on the floor.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Cancel Reserve Seating

July 26, 2017

Totally ruined my experience. Why would any theatre institute reserve seating? Now look at alternatives without reserve seating!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2

Got ripped off

September 01, 2019

Maybe giving one star is not fair for all categories but I'm going to anyway because Landmark sent me an e-mail for what appeared to be a free ticket for my wife and I a free popcorn and free 2 free drinks and a free concession candy... well apparently it's not free it's just a discount but nowhere on the coupon does it say the amount of discount to be given it just says you will receive the tickets the popcorn and the drinks and candy so I think it's extremely misleading and I'm not going to go to Landmark anymore I think it's deceptive and I'm going to complain to the Better Business Bureau

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst Experience Ever

January 03, 2016

I used to love going to this theater but now the customer service sucks! 30+minutes wait at concession, messy floors, rude and unhelpful employees. When I made a complaint all they did was blame it on how busy they were. All I wanted was an apology for the crappy service and I never received it. Will not be returning.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
Change Location
* required!
* required!
Type the code: