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User rating: 3.24 51 votes and 42 reviews | Rate Theatre

Woodgrove Shopping Centre, 6631 North Island Highway, Nanaimo, BC V9T 4T7

250-390-5018 | View Map


3.24 / 5

User rating: 3.24

Based on 51 votes and 42 reviews



  • General Experience User rating: 3.29411764705882
  • Concession User rating: 3.08333333333333
  • Cleanliness User rating: 3.26
  • Theatre Presentation User rating: 3.19607843137255
  • Customer Service User rating: 3.38

 

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Theatre Reviews

Showing 31 to 40 of 42

bad smell

April 13, 2015

I used to really like going to this theatre in the beginning but lately I have been discouraged to go because I find the bad odor in the theater rooms is so bad some times it ruins the whole experience and enjoyment. I find to bring the family of 4 out is expensive and not sure this experience is worth it. Please clean up your smelly theater . :(

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Most uncomfortable seating ever... 😫

August 04, 2023

Seriously have had to leave early twice from movies due to the incredibly uncomfortable seats. The theatre may be a bit less costly than Galaxy but the difference in comfort is unreal. I get so upset when top box office shows are at this theatre instead of Galaxy. On the mainland Landmark Cinemas is top notch. Come on Nanaimo, time to invest in your theatre and give your customers an experience worth coming back for.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Outdated and rude staff

July 14, 2022

This theatre needs some serious updates. And the one girl we always seem to get at the concession stand is incredibly rude and snooty.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

great staff

March 05, 2015

but horribly run

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

very unclean

July 11, 2013

they just keep slopping the floors with a the same old mops. Smells like it is dirty. floors sticky

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Dirty and needs repairs

January 07, 2024

We've been to the theater a few times recently and both times it was very dirty. Seats are broken and number are falling off our movie kept glitching too cups still in cup holders from previous movie I feel like they're writing is on the wall for this movie theater and it won't be around much longer

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

old, shabby and needs updating

December 28, 2014

This theatre is not to the standard that one would expect in a city of 100,000 people. It is in need of serious updating from screen, to seating (seats are often in varying states of disrepair) , to the general look of things. Things have been this way for many years now and they just get worse. I seldom go to see movies because of this .

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Disguisting Seats

January 07, 2020

I am pregnant and find it very uncomfortable to sit in this cinema for more than 20minutes... Very old, tight and horrible seats. This needs to be updated, sometimes companies need to look beyond just making profits and do the right things, this will eventually provide better experience and yield profits in the long run.. Popcorn is also very salty and dry!!!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Manager is rather rude

June 15, 2014

The staff is kind the manager is rude and doesn't care about customer experience

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible Movies

February 21, 2014

never has quality movies at this theatre.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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