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900 Burrard Street, Vancouver, BC V6Z 3G5
3.59 / 5
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Disgusting customer service
February 13, 2018
I had an extremely negative experience with the online customer service. When I rated the chat bad, "Sherene" ended the chat and blocked me before I was able to write a review. Disgusting customer service. I was told by one agent that a refund or a transfer of credit towards tickets that were not used would not be an issue. Now that I'm following up they're saying there's nothing they can do... I have the conversation recorded and will be escalating the issue further. Lying to your customers on a documented chat is FRAUDULENT and CRIMINAL!
Screen went blank for several minutes while audio was ok. No refund given
June 13, 2017
Went to this AVX theatre 2 on June 13 at 12:15pm to watch The Mummy. During the movie the screen went black for SEVERALl minutes. Audience members had to go out to notify staff. Someone fixed it and the visual was on again and we continued to watch the movie. After 5 or ten minutes, someone rewound the movie and started to play it exactly at the scene where the visual came back, NOT at the time section where it went blank. I think there is something defective with that section of the film. Having missed several minutes and then rewatching the parts that were shown, that ruined the experience for me. They never even offered anything to compensate the audience. Very cheap of this theatre to rip off its audience with a defective film. I called to let them know what had happened. The Manager Agnes basically gave a "too bad so sad, we don't really care" type of answer. Definitely not going back to this theatre.
March 15, 2016
A super modern Theater over three floor. Well maintained and presented for a movie experience for the entire family
Yeh, they have ice-cream!
December 28, 2014
March 10, 2014
After having paid so much for the movie and food, I do NOT want to be subjected to 40 minutes of advertising. Interjecting a game with audience participation does not lessen the insult. A warning should be given to customers who do not want to be bombarded with ads. Sickening, literally!!
Where's the variety
December 07, 2013
So many good movies playing, but this theater plays the same movie for months & does not show many of other ones. Why not?!!!!