Thank you for rating this theatre!

User rating: 3.27 9 votes and 7 reviews | Rate Theatre

900 Burrard St., Vancouver, BC V6Z 3G5

604-630-1416 | View Map


3.27 / 5

User rating: 3.27

 



  • General Experience User rating: 2.88888888888889
  • Concession User rating: 3.5
  • Cleanliness User rating: 3.625
  • Theatre Presentation User rating: 3.42857142857143
  • Customer Service User rating: 2.88888888888889

 

Please rate this theatre

  • General Experience *

  • Concession

  • Cleanliness

  • Theatre Presentation

  • Customer Service


Type the code:




Theatre Reviews

Showing 1 to 7 of 7

Absolute garbage of a place, begging to be closed down.

August 26, 2024

I'm telling everyone and their dog to never come here. The staff has zero respect for customers and can't fathom the concept of customer service. I paid for a non-working d box chair. Instead of reimbursing the $6 difference, they spent 5 minutes investigating what I did wrong and refused to help. Don't waste a dime going there. Wait for the movies to come out on streaming.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disgusting customer service

February 13, 2018

I had an extremely negative experience with the online customer service. When I rated the chat bad, "Sherene" ended the chat and blocked me before I was able to write a review. Disgusting customer service. I was told by one agent that a refund or a transfer of credit towards tickets that were not used would not be an issue. Now that I'm following up they're saying there's nothing they can do... I have the conversation recorded and will be escalating the issue further. Lying to your customers on a documented chat is FRAUDULENT and CRIMINAL!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Screen went blank for several minutes while audio was ok. No refund given

June 13, 2017

Went to this AVX theatre 2 on June 13 at 12:15pm to watch The Mummy. During the movie the screen went black for SEVERALl minutes. Audience members had to go out to notify staff. Someone fixed it and the visual was on again and we continued to watch the movie. After 5 or ten minutes, someone rewound the movie and started to play it exactly at the scene where the visual came back, NOT at the time section where it went blank. I think there is something defective with that section of the film. Having missed several minutes and then rewatching the parts that were shown, that ruined the experience for me. They never even offered anything to compensate the audience. Very cheap of this theatre to rip off its audience with a defective film. I called to let them know what had happened. The Manager Agnes basically gave a "too bad so sad, we don't really care" type of answer. Definitely not going back to this theatre.

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

modern cinematic

March 15, 2016

A super modern Theater over three floor. Well maintained and presented for a movie experience for the entire family

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Yeh, they have ice-cream!

December 28, 2014

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Advertisement overkill

March 10, 2014

After having paid so much for the movie and food, I do NOT want to be subjected to 40 minutes of advertising. Interjecting a game with audience participation does not lessen the insult. A warning should be given to customers who do not want to be bombarded with ads. Sickening, literally!!

  • General Experience User rating: 2
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Where's the variety

December 07, 2013

So many good movies playing, but this theater plays the same movie for months & does not show many of other ones. Why not?!!!!

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4
Change Location
* required!
* required!
Type the code: