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User rating: 1.48 93 votes and 88 reviews | Rate Theatre

304 Wood St., Whitehorse, YT Y1A 2E6

867-687-4834 | View Map


1.48 / 5

User rating: 1.48

Based on 93 votes and 88 reviews



  • General Experience User rating: 1.37634408602151
  • Concession User rating: 1.49411764705882
  • Cleanliness User rating: 1.38823529411765
  • Theatre Presentation User rating: 1.4
  • Customer Service User rating: 1.71910112359551

 

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Theatre Reviews

Showing 11 to 20 of 88

They should lower the prices to represent the state of the theatre!

April 17, 2014

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

Sucks

April 17, 2014

Gotta like the only place in the Yukon that has a theatre but moldy popcorn, seats that are super small, overall dirty and grungy, horrible surround sound just don't cut it. Land mark or not an update would benefit everyone!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Would be better if it cost 75% less

April 20, 2014

The staff are fine... for lots of teenagers. The facilities are awful. The place is falling apart. During some movies the quality of the view is so poor you wonder why you did stay home make your own popcorn and watch a movie with better quality. The days of going to the movie and expect a better experience than home are gone with these theatres. Now if I paid 3 bucks for the movie that might be worth suffering with the lack of quality. The food is no different than anywhere else... but I usually don't go for the food.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

I'd rather buy a flight to Vancouver

December 07, 2015

Even Juneau has a nice, clean theatre. What the heck. I go maybe once a year and realize why I hadn't gone the last 11 months. The Cineplex in Vancouver is like going to the spa compared to these theatres.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Smelly

August 22, 2014

OMG I took my daughter to a movie and she had to use puffers to get through it, finally I left. The smell was unbearable, and then they used air freshers to mask the odor. Never have returned since. Worst theatre I have been in. It is a pig pen of mess and odors.....

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Step forward - be brave - Update

June 30, 2016

very shabby and a distinct unpleasant smell Update to a new look -- Lazy boy chairs - are all the go in theaters elsewhere

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Scared to leave teens alone in the area!

July 28, 2016

It's a dive with street trash lurking and swearing across the street and hassling kids outside sometimes. I won't give them a dime but drop my teens off sometimes but ensure there very early for pickup so they don't get harassed or mugged! For the other commenters Why do commenters keep going back?

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Now Playing: Broken Dreams

March 13, 2015

Not an ounce of maintenance in twenty years. Filthy floors, bathrooms and seats. Broken heating and ventilation. Poor sound, screen and service. Movies don't start on time. Smells like a bag of mouldy cabbage that someone peed on. Get your twinrix.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Good staff, badly managed

August 30, 2013

The last film I saw there they forgot to turn the sound on and forgot to turn the lights off (they said it was a new policy). Some of the seats are missing, the floor is sticky, there is garbage everywhere, the screen has marks on it. The management doesn't seem to care about this place.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Please burn to the ground and start fresh (:

April 17, 2014

Our theaters are absolutely terrible. They are usually pretty dirty, staff do their best but it is pretty hard to scrub off 40 plus years of gunk. Seats are often broken or in some cases not existent we literally have a stump where a seat should be with a bag over it. The heat as others have mentioned often does not work. There have been times that I had to bring my own blanket to keep warm. Yet was still charged full price even though they knew the furnace was not working. I used to go to the theaters at least 4 times a month. I love watching movies (I own over 700) but the theater has declined so much it is just not enjoyable to go anymore, add that to the price for the experience it has become harder and harder to justify going to the movies. Like other commenters I also go to the bigger theaters when I travel south and over the time span of a weekend it is not unheard of for me to see 2 or three movies. I always go at least once. I wish I could spend that money here in Whitehorse but I just can't. I have never had any trouble with service but I know a lot of the kids who work there so that could be why I don't have too many issues there.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3
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