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User rating: 2.41 107 votes and 94 reviews | Rate Theatre

1100 Pembroke E., Pembroke, ON K8A 6Y7

613-735-8318 | View Map


2.41 / 5

User rating: 2.41

Based on 107 votes and 94 reviews



  • General Experience User rating: 2.53271028037383
  • Concession User rating: 2.19191919191919
  • Cleanliness User rating: 2.44117647058824
  • Theatre Presentation User rating: 2.2970297029703
  • Customer Service User rating: 2.6

 

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Theatre Reviews

Showing 41 to 50 of 94

High prices, bad quality;captive audience

January 24, 2015

Notice how people leaving negative reviews talk about the quality of the theatre and their experience and the people leaving good reviews just bash and name call the people leaving bad reviews? Very classy, makes your opinion not really that valid. Like everything in this area the theatre caters to a captive audience. They over charge because they can get away with it. It's not a crime but as mentioned numerous times the owners clearly care only about money and put very very very little into the quality and presentation of the place. It has an epic run down and dingy feeling. Nothing will change until they have competition or people stop going and force them to up grade. I don't see that happening. The good news is, at least in the summer time, we have a great drive inn.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Rude service & dirty floors

April 16, 2015

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Not impressed, will not be going back!

February 27, 2015

Lady in the ticket box had poor customer service. I told her 2 children and 1 adult. She charges for 1 adult sees my children and tells me I did not say I had children! The young boy in the concession stand was very nice though. Some seats were stained and could use a shampoo and one cup holder my boy noticed had no bottom. There goes somebody's $4 drink! I wanted to email the owner with my complaints about poor customer service and let him know but they don't seem to provide email contact. I read a lot of negative comments on the social sites in regards to this theatre, unfortunately what I read most was true in regards to my family's experience. Don't see myself going back.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

October 05, 2015

The woman who takes your ticket is also the owner and she is not rude just shy we know because we have taken the time to talk to her. But when it comes to the theatre you can hear the other movie next to you, it is overpriced and the seats either need to be replaced or reupholstered.

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Closed

January 02, 2019

The theatre was closed when it was advertised open online. Many families bumped their nose on closed doors.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Loud

April 28, 2019

This theatre plays the previews and ads at an insane level. So loud in fact my 10 year old started to complain her ears were hurting and began to cry.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Decrepit

January 09, 2020

Old theatre could be wonderful if money was put into restoring it. Most seats in all theatres are broken, the sound travels from each movie playing into a weird cacophony of all four playing on the given night. The concession prices are criminal, and vending machines are full of overpriced, expired goods. Truly a tragedy to find yourself in that building.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Crappy Cinemas

May 02, 2019

The seating isn't sloped enough to see over the person in front of you, you can hear the surround sound in th he theatre beside you, the snacks are scarce and expensive, the owners and workers are rude, the theatre needs a severe update!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Popcorn smelled rancid.

August 09, 2016

The theatre as a whole is what you would expect from a small town, and I've been to this particular one a few times. All my experiences weren't amazing but never as bad as last night. It took forever to get through the concession line, and once we were finally seated that's when my friend and I smelt the horrible smell. At first I thought it was the room itself, but we realized it was the popcorn. It smelled, to be blunt, like flatulence. We thought we were going crazy but then when we tried it, it was very soggy and tasted just as it smelled. We got extra butter on it, and I believe the butter had gone bad. Not only is this an issue with quality but it could really harm someone if they're selling rotten food. I will never buy food again from them.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

STank

January 04, 2018

Theater is outdated, dilapidated, and NEEDS IMPROVEMENT. What do they even do with their profits? Clearly it's not being put into improving the venue. Considering the condition the theater is in, the tickets are EXTREMELY overpriced. Even with it being the only theater in town, I would sooner drive to Petawawa or even Kanata to take in movies.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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