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Galaxy Red Deer
357-37400 Hwy 2, Red Deer, AB T4E 1B9
2.88 / 5
Based on 19 votes and 17 reviews
Please rate this theatre
Showing 11 to 17 of 17
best service from the staff (EVER!)
June 27, 2015
We had come to this venue for Father's day. I had (or thought I had) pre-purchased tickets on-line for 3D Jurassic Park. The paperwork I had printed and brought with me apparently did not contain the proper codes. Rather than spoil the mood, I simply cash paid for our admittance and quietly went to the counter afterwards to ask for a recommendation of what to do to remedy the situation. The lady explained that the on-line service I had used was not affiliated with this outlet, but that if I would call them and explain to them the situation within 24 hours the on-line service should be able to correct it. She then gave me a card with a phone # for the service at the Red Deer Galaxy Cinemas. I thanked her, went home and followed up with her suggestion. Upon reaching a person at the original outlet I requested a solution for my frustrating situation. I was issued new number to take to the theatre. When I asked if I would be able to choose any movie of the same value I was assured that would be no problem. Today was the day we went again to the same theatre (with the new number which I had been given) and again had problems logging in to get the new tickets. Fortunately there was no line-up at the ticket counter, and the same lady was there who had helped me last time. I had all my previous paperwork with me, but she remembered me and the problems I had had. She tried to get the new tickets for me, but ended up having to get the manager to allow the exchange. Both ladies were very professional and cordial, and I can only thank them very much for their efforts. Service like this makes us appreciate the efforts of the individuals we had the pleasure to deal with. THANK YOU SO MUCH LADIES!
Bad customer service. Again.
June 22, 2015
Purchased tickets online for show at 6:00pm. Got there at 5:35, lots of time. The ticket printer was out of paper in the machine that you are supposed to use to scan the barcode on your phone for online purchases. Asked someone and they said they'd get a manager. Waited, and waited, and waited. Went and asked again and was told a manager would be right there. Waited some more. Went and asked a different person and they "radioed" someone who finally came with printer paper and she informed us that we "could have gone to the other machines, they print online tickets too. "Gee, that would have been GREAT if one of the other 15 people we asked would have told us that!!! Finally get our tickets, go into theatre...not one damn seat available. Had to get a refund and leave. We were there in plenty of time and had we been able to print our tickets, would have certainly got a seat. All employees should be informed on how these ticket machines operate! This is not the first time we have been at this theatre and there has been problems with them. Customer service is slow, and generally rude. There is NEVER a visible manager or customer support person up front in the foyer which would be helpful for people using the ticket machines.
worst concession service EVER!!
December 27, 2014
If you want pop and popcorn be sure to arrive at least an hour in advance! We waited for 15 minutes in line and only 2 people ahead of us were served, we ended up leaving the line without anything to make our movie on time . This was at 4pm so I imagine if we had come for an evening show there would have been even longer lines and slower service. Absolutely the worst speed of service ever.
November 10, 2014
You are writing a review regarding Carnival Theatre on the Galaxy page??? lol
The negative reviewer is a troll
October 03, 2014
I can't agree with the negative reviewer. This theater is clean and well operated. I must agree that the lines could be managed more productively therefore the service is a little slow, that said the fact that they only service with cash makes it "slower". They need to get with the times, debit, visa, come on Carnival stop trying to hide your sales!
March 18, 2014
Slowest service I have ever seen in a theatre.
August 06, 2013
Love the theatre