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User rating: 1.48 93 votes and 88 reviews | Rate Theatre

304 Wood St., Whitehorse, YT Y1A 2E6

867-687-4834 | View Map


1.48 / 5

User rating: 1.48

Based on 93 votes and 88 reviews



  • General Experience User rating: 1.37634408602151
  • Concession User rating: 1.49411764705882
  • Cleanliness User rating: 1.38823529411765
  • Theatre Presentation User rating: 1.4
  • Customer Service User rating: 1.71910112359551

 

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Theatre Reviews

Showing 81 to 88 of 88

This is the worst theatre I have ever been in

February 21, 2014

Dirty floors, broken seats, diaper changing on the concession counter, backed up toilets overflowing, heat is always a question - we bring full winter clothes in case the heat is broken. Again. At -30. Terrible, awful theatre but Landmark knows we don't have any other options for movies. They should be ashamed - this theatre would be closed/banned in any other part of the country. We look forward to seeing movies on every vacation so that we can explain to our kids that this filth isn't 'normal' for a theatre. If I could give a ZERO I would.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

what I imagine a disgusting porno theatre might look like on the inside

February 08, 2014

You've read all the other reviews: this place is disgusting, filth-ridden, an embarrassment to our community. I give 3 stars for mediocre customer service: it's hard for those kids to take any pride in their job when they are constantly getting flak from the customers. I have options thanks to the internet; Landmark, I don't need you. Fix this filthy pigsty or shut it down and go home. Nobody wants this $#!%heap that you're content to leave us stuck with. Go Netflix!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Truly disappointing theatre

December 01, 2013

This theatre disappoints in every way. It is filthy, run down, overpriced, and since movies are one of the few sources of entertainment in such a remote community, the fact that the owners, and Landmark Cinemas allow it to remain in such awful condition for its customers is the biggest disappointment if all. If there was a zero star rating it has earned it.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst Theatre Ever

September 27, 2013

It's true, this is the worst theatre I've ever been to. And I've seen a lot of theatres. It's in terrible condition, inside and out. Where to start? Dirty, unkempt exterior, even worse inside. Broken seats on nearly every aisle, with the remaining ones flithy and floppy, the floors are a sticky mess and the women's bathroom is missing tiles on the floor in front of the toilet, as well as a latch to close stall doors. In the winter, it is really cold in there. I sit with my hat, coat and gloves on throughout the movie. I once went back out to the car to get a blanket. It has been so cold that on one occassion the pop lines froze and we could not get a pop. I usually wait to go "down south" to see a movie because both theatres in town are so awful; I would go a lot more if the experience here were more pleasant. A few years ago, the local newspaper ran an article about the terrible condition of the theatres in this town. Management then spruced them up a little - new paint and a few cosmetics, and even replaced some seats. Alas, that was the last bit of maintenance performed on these buildings. I look forward to the day someone decides to open a new theatre, so that no one will go to these old broken down eyesores and they will shut down.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

BAD BAD BAD

September 07, 2013

This theatre is terrible. It is filthy, not maintained by any means, and their idea of "cleaning" between movies is to spray several cans of deoderant spray everywhere.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Good staff, badly managed

August 30, 2013

The last film I saw there they forgot to turn the sound on and forgot to turn the lights off (they said it was a new policy). Some of the seats are missing, the floor is sticky, there is garbage everywhere, the screen has marks on it. The management doesn't seem to care about this place.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Never Again!

August 06, 2013

This place is terrible... I don't even know where to begin. Please for the good of our town DO NOT go to this theater. Ever. Don't even go on cheap night. It's that bad.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Can't believe my experience.

July 14, 2013

I've rated everything 1 star. General experience.. Awful. I'll never go back. This theatre is disgusting. Concession.. I know a theatre concession is usually pricy. But $17 for stale tasting popcorn is gross. The pop was okay as well as the candy. Cleanliness.. What cleanliness? Sticky floors with garbage all over (at a 3pm show). The seats smell like pee! I wish I brought a seat cover! Too bad that doesn't help with all the BROKEN seats! Presentation.. If they said they haven't cleaned in years, I'd believe it! You can't just pick up the garbage and vacuum at the end of the night. You need detail cleaning and dusting! The outside is a tell all. This is definitely a book you can judge by the cover. There are "broken" signs plastered all over the seats. You can also actually hear the movie next door!!! Customer service.. I know they are just young kids but I'm sure they know how to smile! C'mon!!!!! This theatre supposedly just spend a great deal of money on the screens/projections. You can hardly tell. The seats BADLY need to be replaced. Not just fixed. They need to be deep cleaned if not replaced. Possibly new management. We need a whole new theatre. The bathrooms are gross as well. Graffiti all over the stalls as walls. Ew. Water stains on the toilets and seats. Gross! This is not something I am proud of to have in my home town. I haven't gone in 5 years. It will be another 5 years! I spent a total of $40 for this awful experience. I'd rather continue buying the movies on a limb not know if they are good rather than waste my money. I'd greatly appreciate a refund! Unfortunately they do not do this.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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